Windows 10: Windows starts and runs about 3 mins then restarts

I just upgraded my computer including changing from an Asus M5A99FX motherboard to a Gigabyte x470 Aorus. My problem is that when I boot the computer it starts and runs windows for about 3 minutes then this message pops up:

"Your PC ran into a problem and needs to restart. We're just collecting some error info, and then we'll restart for you. (the next line shows a completion percentage and at 100 it restarts). It then says: For more information about this issue and possible fixes, visit windows.com/stopcode. (and) If you call a support person, give them this info: Stop code SYSTEM_SERVICE_EXCEPTION. What failed: AsIO.sys. "

Since it then reboots, it is an endless cycle. I found that AsIO is part of program installed by the old motherboard Asus AI Suit II which is even now showing up in the task bar . I attempted to uninstall it and now the start menu shows an Asus folder with an AI Suit subfolder but its empty. However, the icon still pops up in the task bar. but if I open it it only shows its menu which is unresponsive.

Under Programs Files (x86) there is an Asus folder full of files including AI Suit II. I hesitate to delete them for fear that a proper uninstall is required.

I would really appreciate it if I could get some expert advise on this.

:)

 

Microsoft Jigsaw and Solitaire apps will not load and run

Hello,

Thank you for posting your query in Microsoft Community.

As you are facing issues with Windows store download and Windows updates too, I suggest you to follow the below steps and check if it helps:

Step 1: Try clearing the Store Cache:

• Press the Windows key + R keys.
• In the Run window, type
  WSReset.exe and click “Ok”.

Step 2: Also I would suggest you to run
Windows Store Troubleshooter and check if it helps:

1. Type Troubleshooter in the
search bar and click on it from the list.

2. Click on view all and select
Windows Store Apps and click next.

3. Follow the onscreen instruction.

Step 3: Run Windows Update Troubleshooter

I suggest you to run the Windows Update Troubleshooter. Follow these steps to run Windows Updatetroubleshooter:

• PressWindows key + W and type troubleshooting.
• Select Troubleshooting.
• Select View all on the top left corner.
• ClickWindows Update troubleshooter.
• Follow the on-screen instructions to run the troubleshooter.
• Check if issue persists.

Step 4:

I suggest you to check if the services responsible for Windows update is running. Refer to these steps:

• Press Windows key +R, type “services.msc”
• Locate the BITS, Cryptographic, MSI Installer and the
  Windows Update Services and check if it is running.
• If not, right click on the service and click start to start the service.

Hope this will fix the issue, if not let us know with the updated status and we will be happy to assist you further.

Thank You.

 

Failure to configure the Windows 10 after update & restart

Hi,

This issue may occur due to a
missing/corrupted system files
that happened during the update. We suggest that you perform these methods of troubleshooting steps to fix this matter:

Method 1: Run the Windows Update Troubleshooter.

To run the Troubleshooter, follow these steps:

• 
  On the search bar, type
  Troubleshooting.
  
• 
  Choose
  System and Security.
  
• 
  Click on
  Windows Update
  to run the
  Troubleshooter.
  

Method 2:
Run SFC Scan.

To run an
SFC scan, follow these steps:

• 
  Run
  Command Prompt as Administrator.
  
• 
  Type
  sfc /scannow
  and hit
  Enter.
  

This will check and run an auto-repair on the issue.

Method 3:
Run DISM Tool.

After running the
SFC scan
and the issue still persist, run the
DISM
to check the system health and to try restoring the files. To run
DISM tool, follow these steps:

• 
  Run
  Command Prompt as Administrator.
  
• 
  Type the following command:
  
  • 
    DISM.exe /Online /Cleanup-image /scanhealth
    
  • 
    DISM.exe /Online /Cleanup-image /Restorehealth
    

NOTE:
This might take a while
to finish scanning.
Do not cancel.

Method 4:
Manually Reset Windows Update Components.

After doing
Method 1
and
Method 2
but the issue still persists, you can
manually reset the Windows Update Components and Run Windows Update process again.

Resetting
Windows Update Components
will fix those corrupted Components and will help the Update installation quickly. To reset
Windows Update Components, follow these steps:

• 
  Run
  Command Prompt as Administrator
  
• 
  Stop
  BITS, Cryptographic, MSI Installer and Windows Update Services. To do this,
  type the following command:
  
  • 
    Net stop wuauserv
    
  • 
    Net stop cryptSvc
    
  • 
    Net stop bits
    
  • 
    Net stop msiserver
    
• 
  Rename
  SoftwareDistribution
  and
  Catroot2
  folder. To do this, type the following commands:
  
  • 
    Ren C:\Windows\SoftwareDistribution SoftwareDistribution.old
    
  • 
    Ren C:\Windows\System32\catroot2 Catroot2.old
    
• 
  Restart
  BITS, Cryptographic, MSI Installer and Windows Update Services. To do this,
  type the following command:
  
  • 
    Net start wuauserv
    
  • 
    Net start cryptSvc
    
  • 
    Net start bits
    
  • 
    Net start msiserver
    
  • 
    Restart
    your computer and try to
    install Windows Update.
    

Let us know how it goes.

Regards.