Windows 10: Windows stops working and shuts down during sleep sessions

Hi there,



XPS 9300 user and whenever my computer goes into sleep mode for longer than ~30minutes, it restarts when i open the lid.



After running a reliability report, I find out that "windows has stopped working" and "windows was not properly shut down."



Any help with this? I ran an update check to make sure that all drivers is up to date.



Thanks in advance

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:)

 

Windows 10 remembering last session, or not fully shutting down.

Hello, community.

I would like to ask if there was a recently update that makes Windows 10 remembers your last session and open almost anything that you left opened after hitting the shutdown button. The issue, if it's one, is that a few days ago my computer started whenever i log-in, to open the windows and programs that i left open.

First, i thought it could be the fast startup, then i disabled. Next, i thought the computer was hibernating instead of shutting down, then i disabled as well. Next, browsing across the internet i came up with re-installing and updating the Intel Management Engine Device, didn't work.

My computer is running the High Performance energy mode, all hybernate/sleep settings are set to never or off. (My windows is in my native language Portuguese, Desligado means Off and Nunca means Never).





File explorer option to restore previous folder at logon is also disabled.





The computer turns off, i checked inside and everything stops working, yesterday i even took it out of the power plug to make sure it was really turned off, and when i turned on today, it was here, my last session, lol.

Any suggestions appreciated.

Thanks.

 

Shutting down, hibernating, or sleeping?

Speaking of ... I just built a new PC with an AMD Kaveri and Windows 7 64 and the option sleep is greyed out, I get shut down and hibernate; it's funny, on my PC (see specs) I get sleep and shut down not hibernate. I tried the bios but I'm clueless. Any ideas?

 

SHUT DOWN / SLEEP FUNCTIONS NOT WORKING

Hi Mo,



Welcome to Microsoft Community.

I understand your concern. I will do my best to fix the issue.



To assist you better, please provide us more information.

• 
  What is the model number of the laptop?
  
• When you say ‘’trying 4 options to enable a shut down’’ which option do you exactly refer to? Are you using any third party software to shut down the computer?

Meanwhile, let’s try simple troubleshooting steps on sleep mode issue and check if this helps in resolving the issue.

Method 1

I recommend you to uninstall/reinstall the display adapter driver and check. Follow the below steps:

• 
  Press Windows key + X and click on
  Device manager.
  
• 
  Locate for display adapter and click on it to expand.
  
• 
  Right click on the device and click on
  uninstall.
  
• 
  Once you are done uninstalling the driver, restart the computer. It will automatically install the generic display adapter driver.
  

If this doesn’t help to fix the issue. I suggest you to update the display adapter driver. Skip step3 from the above steps and right click on the
device and click on update.

Method 2.

If the above method did not help to fix the issue, I would suggest you to
go to the computer manufacturer website and download the latest display adapter driver. If the display driver is not available for Windows 10, try installing the available driver in compatibility mode and check.

• 
  Right-click on the setup file of the driver and select Properties.
  
• 
  Select Compatibility tab.
  
• 
  Check Run this program in Compatibility mode.
  
• 
  Let the driver install and then check the functionality.
  

Hope it helps. Keep posting us with the status we will be glad to help you.