Windows 10: Windows Store and maybe User Account issue

Hello. :I've been having trouble with my computer the last couple of days and decided I'd do a clean install factory restore last night. I did the restore, but a few things seem... off.When I first booted and downloaded my browser Chrome, the default search engine had been set to istartsurf, which leads me to believe I may have had a memory-resident virus. I ran MalwareBytes to remove the browser issue, then McAfee's rootkit remover and Kaspersky's free AV, but neither found an infection.Now, I want to download an app DVD Player from the Windows Store, but when I try to open the Store,

:)

 

Strange Windows 10 User Account issue.

Unfortunately I had done those steps numerous reboots, it just, reappears for no good reason. The base account isn't even a Microsoft account, it's a local account.

I haven't quite tried the built in administrator account on W10, but so far in my experience on my own computer, the built in account seemed to have absolutely no more control than I did on my own.

It's just strange, I go in, it warns me twice about deleting the account, then it's gone. Reboot, and it's back?

EDIT: Just to specify, both command line and Netplwiz both say only HIS account exists on the computer, it doesn't list this rogue account. This is what I meant in my first post about the fact that even Windows doesn't seem to believe it exists, HALF the time. *Frown

 

ACCOUNT USER & APP STORE PROBLEMS

Hi,

Thank you for posting the query on Microsoft Community.

I appreciate your interest on Windows 10.

I understand your concern and will help you with the issue.

Before we proceed, I would like you to answer the following question:

• 
  Are you using Microsoft account or local account?
  
• 
  What error message exactly are you getting?
  

The issue might occur due to limited access if you are using other account other than Microsoft account or some corruption in system files.

I suggest you to follow the methods:

Method 1

I would suggest you to try running Windows store app troubleshooter and check if it helps.

Follow the below steps:

• 
  Type troubleshooting in the
  Search area on the taskbar.
  
• 
  Click on View all on the left panel of the Troubleshooting Windows.
  
• 
  Select Windows store Apps.
  
• 
  Follow the on screen instruction.
  

Method 2

If you are using Microsoft account then I suggest you to run the Microsoft account troubleshooter.

Microsoft Account troubleshooter

http://go.microsoft.com/fwlink/p/?LinkId=268424

If you are using local account, I would suggest you to create a microsoft account and check.

Please follow the link below:

Create a user account in Windows

Note: applies to windows 10 as well

Method 3

I suggest you to reset the windows store cache.

Follow the below steps:

Reset Windows Store cache

1. Press Windows key + R on your keyboard.

2. Type wsreset.exe and press Enter.

You can also refer the article:

http://windows.microsoft.com/en-IN/windows-8/why-find-install-app-windows-store

Please get back to us with the updated status. WE will be happy to assist you further.

 

New Account/User Issues

Hi,

When you create a new user account, Windows uses the Default user profile as a template to construct the files for the newly created user account. You might be experiencing issues creating new accounts due to a corrupt Default profile. To
resolve the issue, we suggest reinstating the Default folder in the
Users directory by following these steps:

• Log in as an administrator.
• Open the C:\Users folder using Windows Explorer.
• Rename the Default user profile folder to Default.OLD.
• Download a zip of C:\Users\Default from a Windows 10 installation that doesn't have this problem.
  
• Unzip the non-corrupt Default profile into C:\Users.
• Try logging in to the new user account and check if the problem is resolved.

Let us know how it turns out.