Windows 10: Windows Store do no detect hardware, then I can't install any app

Hi

Windows Store in my laptop cant detect hardware but the rest of standar applications does that. I cannot install any app from Microsoft Store.


There are my systeminfo extract (redacted)


Host Name: <Removed>
OS Name: Microsoft Windows 10 Pro
OS Version: 10.0.17763 N/A Build 17763
OS Manufacturer: Microsoft Corporation
OS Configuration: Member Workstation
OS Build Type: Multiprocessor Free
Registered Owner:
Registered Organization:
Product ID:
Original Install Date: 1/29/2019, 3:13:46 AM
System Boot Time: 9/29/2019, 8:32:41 AM
System Manufacturer: Dell Inc.
System Model: Dell Precision M3800
System Type: x64-based PC
Processor(s): 1 Processor(s) Installed.
[01]: Intel64 Family 6 Model 60 Stepping 3 GenuineIntel ~2201 Mhz
BIOS Version: Dell Inc. A11, 2/13/2018
Windows Directory: C:\WINDOWS
System Directory: C:\WINDOWS\system32
Boot Device: \Device\HarddiskVolume2
System Locale: en-us;English (United States)
Input Locale: en-us;English (United States)
Time Zone: (UTC-06:00) Central America
Total Physical Memory: 16,287 MB
Available Physical Memory: 6,624 MB
Virtual Memory: Max Size: 26,527 MB
Virtual Memory: Available: 12,690 MB
Virtual Memory: In Use: 13,837 MB
Page File Location(s): C:\pagefile.sys
Domain: DOMAIN
Logon Server: \\DC1
Hotfix(s): 15 Hotfix(s) Installed.
[01]: KB2693643
[02]: KB4515843
[03]: KB4465065
[04]: KB4470788
[05]: KB4480056
[06]: KB4486153
[07]: KB4493510
[08]: KB4499728
[09]: KB4503308
[10]: KB4504369
[11]: KB4509095
[12]: KB4512577
[13]: KB4512937
[14]: KB4516115
[15]: KB4512578
Network Card(s): 7 NIC(s) Installed.
[01]: Intel(R) Dual Band Wireless-AC 7260
Connection Name: Wi-Fi
DHCP Enabled: Yes
DHCP Server: <Removed>
IP address(es)
<Removed>
[02]: Fortinet Virtual Ethernet Adapter (NDIS 6.30)
Connection Name: Ethernet 2
DHCP Enabled: Yes
DHCP Server: <Removed>
IP address(es) <Removed>


[03]: Fortinet SSL VPN Virtual Ethernet Adapter
Connection Name: Ethernet 3
Status: Hardware not present
[04]: Hyper-V Virtual Ethernet Adapter
Connection Name: vEthernet (Default Switch)
DHCP Enabled: No
IP address(es)
<Removed>
[05]: Microsoft KM-TEST Loopback Adapter
Connection Name: Npcap Loopback Adapter
<Removed>
IP address(es)
<Removed>
[06]: Bluetooth Device (Personal Area Network)
Connection Name: Bluetooth Network Connection
Status: Media disconnected
[07]: Cisco AnyConnect Secure Mobility Client Virtual Miniport Adapter for Windows x64
Connection Name: Ethernet 9
Status: Hardware not present
Hyper-V Requirements: VM Monitor Mode Extensions: Yes
Virtualization Enabled In Firmware: Yes
Second Level Address Translation: Yes
Data Execution Prevention Available: Yes

:)

 

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Can't install apps from the Windows Store

Hi,

Thank you for posting your query on Microsoft Community.

I understand your inconvenience. We will assist you to resolve this issue.

I suggest you to follow the steps provided below and check if it helps.

• Navigate to the location,

C:\Windows\SoftwareDistribution\DataStore\DataStore.edb

• Delete everything in this folder.

Note: This shall delete all the Windows Store files and update. You may have to reinstall the updates.

I suggest you to refer the following Microsoft help article and check if it helps.

Why can’t I find or install an app from Windows store.

http://windows.microsoft.com/en-US/windows-8/why-find-install-app-windows-store

Note: The steps for Windows 8/8.1 applies to Windows 10 as well.



Apps & Store

http://windows.microsoft.com/en-us/windows-10/apps-store

Hope this information helps. If you have any queries, let us know. Will be happy to assist you.

Thank you.