Windows 10: Windows Store Netflix app crashes computer

If I watch a video with the netflix app on my computer, my system crashes and restarts.

I got this information in event viewer. Does somebody has an idea?

Protokollname: System
Quelle: Microsoft-Windows-WER-SystemErrorReporting
Datum: 18.05.2020 19:04:20
Ereignis-ID: 1001
Aufgabenkategorie:Keine
Ebene: Fehler
Schlüsselwörter:Klassisch
Benutzer: Nicht zutreffend
Computer: Aurora
Beschreibung:
Der Computer wurde nach einem schwerwiegenden Fehler neu gestartet. Der Fehlercode war: 0x0000007e 0xffffffffc0000005, 0xfffff8006d8201f0, 0xfffff2807fd6a4d8, 0xfffff2807fd69d20. Ein volles Abbild wurde gespeichert in: C:\WINDOWS\MEMORY.DMP. Berichts-ID: 2fef70f6-eba5-4e57-84a2-98dfa49454ba.
Ereignis-XML:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-WER-SystemErrorReporting" Guid="{ABCE23E7-DE45-4366-8631-84FA6C525952}" EventSourceName="BugCheck" />
<EventID Qualifiers="16384">1001</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2020-05-18T17:04:20.009448400Z" />
<EventRecordID>11067</EventRecordID>
<Correlation />
<Execution ProcessID="0" ThreadID="0" />
<Channel>System</Channel>
<Computer>Aurora</Computer>
<Security />
</System>
<EventData>
<Data Name="param1">0x0000007e 0xffffffffc0000005, 0xfffff8006d8201f0, 0xfffff2807fd6a4d8, 0xfffff2807fd69d20</Data>
<Data Name="param2">C:\WINDOWS\MEMORY.DMP</Data>
<Data Name="param3">2fef70f6-eba5-4e57-84a2-98dfa49454ba</Data>
</EventData>
</Event>

:)

 

Netflix and Windows 10 .

Hi Nishkaam,

There's a possibility that the firewall or antivirus software on your computer is blocking the access to Netflix, we suggest disabling it first before connecting to Netflix. Follow these steps:

• Close the Netflix app.
• Turn off the firewall and antivirus software on your computer.
• Now, launch the Netflix app.
• Once it's connected to Netflix, turn back on the firewall and antivirus software on your computer.
• You should be able to access Netflix now.

Let us know if you need further help.

Regards.

 

My pc freezes when watching Netflix

Since you are on Windows 10 (from your system specs), use the Netflix app from Windows store. I use it with the system as listed on my specs and it is good.

 

NetFlix App

Hi Adrianoe,

Welcome to Microsoft Community. Your interest in Windows 10 is much appreciated.

• Do you receive any error message?
• Is the issue confined to Netflix apps?

Try the below methods and check:

Method 1:

I would suggest you to run “Windows UI App Troubleshooter” to diagnose the exact issue. Check if it runs fine:

Refer the following link to run the troubleshooter.

http://download.microsoft.com/download/F/2/4/F24D0C03-4181-4E5B-A23B-5C3A6B5974E3/apps.diagcab

Method 2:

Uninstall the App, restart the system and then try re-installing the App from Store.

Follow these steps.

a) Right click on the Netflix, click on
Uninstall.

b) Click on store.

c) Search for Netflix App.

d) Click on Install.

Keep us posted if you face any issues on windows in future. We will be glad to help you.