Windows 10: Windows stuck in "Why did my PC restart" loop after failed reset.

I'm trying to sell my old laptop and did a reset to delete all files/aps and reinstall Windows 11, however it then got stuck in a loop going back to the "Why did my PC restart" blue screen repeatedly. I checked some previous questions on this issue but their solution didn't work: I tried installing Windows 11 from a USB instead, and went into the Bios boot recovery menu and told it to use the USB, but after a bunch more stuff a little different than the first time, it once again got stuck going through the "Why did my PC restart?" page loop. Any ideas? Can't sell it like this :Specs: It's

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PC stuck in restart loop after latest update

Thank you kindly for your reply zbook. After following steps 6-8 I got this screen. What should I do now?

 

PC stuck in restart loop after latest update

 

Reset failed and now stuck in reboot loop

Hi Jacob,

Thank you for posting in Community.

We understand your concern and we will provide the assistance required to help you resolve the issue.

Before we proceed, I would like you to provide the information stated below:

1. Can you provide the error message that you receive when Reset failed?

2. Are you trying to Reset and Remove Everything or Keep Files?



As per the information you have provided, I understand that you are stuck in a reboot loop. I would suggest that you perform Power Drain and check if you are able to boot into the desktop.

• Unplug the charger and remove the battery of your laptop, if using a desktop remove the power cord.
• Press and hold the Power button for 30sec
• Plug the charger/power cord and restart system

Once you are able to boot, I would suggest that you try performing the reset again.

Your reply is very important to ensure a proper resolution. Please get back to us with the above information to assist you accordingly.