Windows 10: Windows Stuck on Infinite spinning dots after it showed manufacturers logo.

My pc is stuck on the infinite spinning dots and I don't know how to fix it. I have tried to reset the pc but it needs the administrator's password but the password has changed. I need some guidance. I think some sort of malware is the cause of this and when they hacked my pc they changed the password, cuz when this happened and I couldn't use my pc I got alot of email about my accounts new logins and stuff.

:)

 

Windows Won't Start - Infinite Spinning Circle of Dots

No power failures or electrical storms. No changes made to the system (though when I shut down four hours earlier, it took a bit longer than usual, leading me to believe that an automatic update may have been installed). Was there an automatic update pushed
out on March 1st?

Yes, POST and BIOS appear to be fine. No warnings, beeps, or logged errors. The BIOS configuration appears to be unchanged. Drives are all recognized and the RAID 1 array shows both drives "functional."

Again, I cannot get to the recovery menu. All attempts to power up this machine end up at the infinite spinning dots.

Same thing with the Windows 10 installation DVD - spinning dots. I cannot get to the recovery menu or even re-install Windows.

There's not much more detail I can provide. It's always the same:

• Press the computer's power button
• Computer displays routine startup BIOS status messages - no warnings; all SATA drives are recognized
  
• Computer displays black screen with "Asus" logo and message at bottom of screen: "Please press DEL or F2 to enter UEFI BIOS setting."
  
• Computer's USB keyboard and mouse are functional - I can press Del or F2 to enter BIOS
• Computer displays RAID configuration with all drives status "functional"
• Computer's USB keyboard and mouse are still functional - I can press Ctrl + I to enter RAID config utility
• Black screen with "Asus" logo appears
• Spinning dots appear under "Asus" logo
• NumLock light on keyboard goes out
• Pressing Ctrl + Alt + Del has no effect - keyboard appears to be non-functional
• Nothing else happens - spinning dots keep spinning indefinitely

The only change to this routine is that every third reboot produces the "Preparing Automatic Repair" message in Step #7, underneath the "Asus" logo. Otherwise, everything is the same. The routine continues from Step #8 to Step #11.

And if I boot from my Windows 10 installation DVD, I'm given a message after Step #6: "Press any key to boot from CD or DVD....." Whether or not I press any keys, the routine continues without change from Step #7 to Step #11.

 

Windows 10 stuck at Black Screen with Blue Windows Logo no spinning dots

Windows 10 stuck at Black Screen with Blue Windows Logo no spinning dots

 

Windows 10 Stuck on logo screen with spinning dots

This suggestion isn't helpful at all. If I can't even get past the boot screen with spinning dots there is no way to access the recommended steps.

I have two Windows 10 computers. This afternoon I left my backup desktop at a repair shop because the screen goes black after I log in. They've seen this with quite a few Windows 10 computers. This evening my primary computer (laptop) won't get past the
Microsoft logo screen.

Ive been using Windows computers for over 20 years and never encountered this level of difficulty until Windows 10!