Windows 10: Windows suddenly freezes but mouse still working and i can close some apps

Hello.I've been encountering some problems Windows lately where my computer would still be working normally, i was streaming video, surfing, etc but suddenly windows would freeze yet i can still open task manager, click on start button, and while watching videos the video would buffer a bit and the buffer indefinitely. When i close chrome the taskbar still shows as if Chrome is still open. I can even go into ctrl+alt+delete and choose to log out or restart, but it would stay on the "restarting" or "logging out" screen indefinitely prompting me to press the reset switch. Could you please help?

:)

 

Computer and mouse freeze

Hi

There are several reasons that could have cause your keyboard and mouse to freeze. To know more about the issue, we will ask some questions to help us:

• Were there recent changes made before the issue occurred?
• What are the steps that you've done so far to know where the issue is coming from?

Meanwhile, we suggest that you refer to this article:
Mouse, touchpad, and keyboard problems in Windows for us to check all setting needed to help us in resolving your issue.

Let us know about the update.

 

WIndows 10 periodic hardware/software freeze

TL;DR: Every few minutes my computer's filesystem freezes, then the keyboard/mouse a minute later, then the screen ~5s later. When I change the power source everything goes back to normal.

FULL STORY: I have a new Acer Nitro 515-53 running Windows 10. Soon after getting it I started having an issue where many different systems freeze one after another. It generally happens like this:

• Elements of the Windows stops responding. There is no response when I try to open Windows search, the start menu, apps from the taskbar, etc.
  
• 30sec to several minutes afterward, the keyboard and mouse stop responding (but the screen still works).
  
• 5-10sec after that, the screen freezes.
  

The weirdest part: This is all fixed immediately if I change the power source (EITHER unplug it OR plug it in). When the power changes, it's as though all the commands I entered during the freeze get entered at once -- the mouse scurries around the screen, Windows search opens and closes, all my key inputs suddenly get entered.

It's getting pretty unbearable because at its worst this happens about once a minute. However, it sometimes stops for hours or days. (For some reason it's never happened to me while gaming, in case that matters.) I can't for the life of me find anything similar online, so I'm looking for any next steps you suggest

 

mouse is so laggy suddenly

Hi,

To better assist you, please clarify the following:

• Did you make any changes prior to this issue?
• Have you tried using a different mouse and check if it makes any difference?

Meanwhile, you can check on this
link. We suggest that you also try to follow the steps provided and update us with the result.

Regards.