Windows 10: windows surface needs to be reset

It is asking for the recovery key. I have the KeyID but do not know where to input it to get the recovery key.


Is there a link? I am trying to recover the surface for an elderly friend of my wife who does not have any of the info I would need, eg passwords, ids, etc.


BTW, has anyone else noticed that MS has made it incredibly difficult to help parents, aunts/ uncles etc who have limited tech skills? The log in info needed to regain access is nearly impossible in these circumstances. Has anyone found a way to solve it?


Thanks

Scott

:)

 

Reset Surface Pro 4 Software / now have errors


Thanks. I have already started a second effort to reset the Surface and not preserve any personal files. (Personal files are all stored elsewhere anyway) I suspect the same thing will happen. When it does, I will give your suggestions a try. By the way, after a reset, is there any way for me to keep my original PC name. My MS Office listed the original pc name as one of the 5 installs on my license. I didn't want to use up 2 licences on one PC.

 

Boot Surface Laptop to USB - no Volume button


Hello Jimmy,

This doesn't list the "Surface Laptop", but you might give it a try to see.

*Arrow Boot Microsoft Surface from a USB device

Otherwise, you should be able to use OPTION ONE below to boot from the USB from advanced startup.

*Arrow Boot from USB Drive on Windows 10 PC Windows 10 Installation Upgrade Tutorials

 

SURFACE PRO 3 RESET TO FACTORY DEFAULTS PROBLEM

The camera caused a system freeze every time it was activated so I thought why not restore.

• I attempted to reset my Surface Pro 3 to Factory defaults.
• The Surface Pro made it to 1% then crashed.
• Now it is in a reboot loop.

I have tried several times and now it gives an "Unable to reset your PC. A required drive partition is missing" error.

Do you have any suggestions on how to make it work again?