Windows 10: Windows tablet crashes when streaming video

Discus and support Windows tablet crashes when streaming video in Windows 10 BSOD Crashes and Debugging to solve the problem; A Medion Windows 10 tablet crashes with BSOD or rather GSOD as it runs Insider builds a few times a week when streaming video on browser or Kodi. I... Discussion in 'Windows 10 BSOD Crashes and Debugging' started by Kari, Jun 28, 2018.

  1. Kari Win User

    Windows tablet crashes when streaming video


    A Medion Windows 10 tablet crashes with BSOD or rather GSOD as it runs Insider builds a few times a week when streaming video on browser or Kodi. I mostly stream subscription based IPTV from Finland, Sweden and UK, tablet being connected to big screen TV I use it as my "HTPC".

    Unfortunately I just cleaned up the system after yesterday's upgrade to build 17704, losing all previous minidumps, so the attached DM Log Collector archive only contains info from the GSOD I got just now, a few minutes ago.

    AGM-W10PRO02-28_06_2018__65516_47.zip



    :)
     

  2. Video streaming

    Hi Ray,

    The outdated or corrupted driver could cause this issue with your computer. We would like to know more about the issue by answering the following questions below:

    • Have you tried
      updating your drivers
      ?
    • Have you tried another video streaming link?
    • How many applications running on your computer while playing video or watching live streaming?

    We also suggest that you follow the steps provided on this link:
    https://support.microsoft.com/en-us/help/4002019/windows-10-improve-pc-performance.


    We look forward to your response to our queries.
     
    Anthony Gal, Jun 28, 2018
    #2
  3. Jaune Bel Win User
    video streaming

    Hi,

    We appreciate your time responding back to us and being patient to get this issue resolved. With how you describe your concern, you're watching YouTube videos over the internet. Streaming videos will store a lot of cache and cookies in your browser's memory.
    We suggest that you clear the cache and cookies of your browser. Kindly follow these steps to clear cache and cookies:

    • Open Internet Explorer.
    • Press Ctrl + Shift + Del to open the
      Delete Browsing History window.
    • Mark all of the checkboxes (optional).
    • Click Delete and close Internet Explorer.

    After clearing the cache and cookies, check if the issue is fixed.

    Let us know how it goes and we'll assist you further if needed.
     
    Jaune Bel, Jun 28, 2018
    #3
  4. Windows tablet crashes when streaming video

    Video streaming failed with unsupported video type error


    Hi,
    I was able to resolve the issue by disabling all hardware enhancements for Conexant Smartaudio HD. Here are the steps I took to resolve it, in case someone else runs into the same frustrating problem as I did: Right click on the speaker icon on the lower right hand corner -> Playback Devices -> Disable all hardware enhancements -> OK -> Reboot. That's it!
     
    garfieldltd, Jun 28, 2018
    #4
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Windows tablet crashes when streaming video

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