Windows 10: Windows thinks video device is audio now

Ever since the new Windows 10 update, my computer now thinks my video device is an audio device. Specifically, it is a USB-plugable microscope. I could go back to the previous version (before the update) but I can only do that for so long. I need a permanent solution. (Other than to get Microsoft to stop messing with all the drivers with every update.)

Here's what I have tried:
- Rebooting the computer (don't we all do that first?)
- Uninstalling and reinstalling the microscope software
- Trying to update the driver within the device manager (but, since it thinks it is an audio device, will only let me look for an audio driver)
- Contacted the manufacture of the microscope who said to do what I had done above but also look for the driver to install manually. Again, since it thought it was an audio device, would not let me install a video driver.

So, frustration level is high at this point. I'm pretty sick of having to reinstall or troubleshoot everything I plug into the computer every time Microsoft updates windows 10. (From this to photo cards to headsets...UGH!)

:)

 

Audio device

Hi Rajamannar,

Welcome to Microsoft Community and thank you for your interest in Windows 10.

I understand the inconvenience that you are experiencing. I will definitely assist you.

This issue may occur due to the audio and display driver is out dated. Let’s try simple troubleshooting methods and check if it helps in resolving the issue. Follow the below methods information provided.

Method 1.

I would suggest you to run sound audio troubleshooter, it will automatically detect the problem and fix it. Follow the below steps.

• 
  Press Windows key + R and click on
  Control Panel.
  
• 
  Click on View by: category and click on
  Small icon.
  
• 
  Now click on troubleshooting and click on
  Hardware and Sound.
  
• 
  Click on Playing Audio and Click on Next button.
  

If the issue still persist try the below steps:

Method 2.

I recommend you to update the audio driver and check if it helps.

• 
  Press Windows key + X and select
  Device manager.
  
• Now click on Audio input and output and right click on it and
  update the driver.
• For the video issues try the below method.

Method 3.

Also I suggest you to update the display driver and let us know the status.

• 
  Press Windows Key + R and type
  devmgmt.msc in the box and hit Enter.
  
• 
  Locate and Expand the Display Adapter driver.
  
• 
  Right Click on the Display Device.
  
• 
  Click on update.
  

Hope this helps. Post us with the status we will be glad to help you.

 

My PC Will Not Play Any Video or Audio Files

Hi Adam,

The issues with accessing audio and video might have occurred due to corrupted/ outdated drivers on your computer.

Provide us additional information to assist you better with this issue:

• What is the make and model of your computer?
• Have you tried to access videos on different browser (Internet Explorer) and check?
• Were you able to access any other audio from your computer?

Let us try the below troubleshooting steps and check if it helps.

Method 1: I suggest you to run the Audio troubleshooter and check if it helps.

try the audio troubleshooter.

Method 2: I suggest you to change the properties of Windows Audio services and check if it helps.

Steps:

• 
  Click Start, type
  Services.msc in the Start Search box.
  
• 
  Scroll down the list of services, right-click
  Windows Audio and select Start.
  
• 
  Select Properties for
  Windows Audio and set its Startup Type to
  Automatic.
  

Method 3: I recommend you to update the audio drivers and check if it helps.

• Open Start, enter
  Device Manager, and select it from the list of results.
  
• Under Sound, video, and game controllers,
  select your sound card, open it, select the Driver
  tab, and select Update Driver.
  

Method 4: I recommend you to install all the pending updates on your device and check if it helps.

Steps:

• Connect to the internet.
• Press Windows key and type updates.
• Click on Check for updates.
• Under Windows Updates, click on Check for updates.
• Try to install the updates being shown.

Hope it helps. Reply to the post with an updated status of accessing audio and video on your computer for further assistance.

Thank you.

 

Windows change audio playback device when not requested. Also it ignored disabled device.

Hi,

I realize that you are facing driver issues and application issues after the anniversary update. I will try to help you with this issue.

Suggest you to update the audio driver and display driver from Device Manager to check if that helps.

Follow these steps to update the display driver:

- Press (Windows key + X) and click on “Device Manager”.

- Expand “Display Adaptor”.

- Right click on the video driver and select “Update Driver Software”. Once this is done, restart the computer and check if the issue persists.

Follow these steps to update the audio/sound driver:

• 
  Open Start, enter Device Manager, and select it from the list of results.
  
• 
  Under Sound, video, and game controllers, select your sound card, open it, select the Driver tab, and select Update Driver.
  
• 
  If Windows doesn't find a new driver, look for one on the device manufacturer's website and follow their instructions.
  

Keep us informed to help you further.

Thank you.