Windows 10: Windows udpate breaking RDP

I have had some customers call in and after loading a small update their remote desktop is no longer working. When trying to open it they get "Remote Desktop Active X control doesn't match the version of client shell" on mstscax.dll. I also noticed on all the ones that were affected by this they had a .bak copy of mstscax.dll and their mstsc.exe in their system folders. We found that by naming the current copy of those files to old and renaming the .bak ones so that they were used it fixed their remote desktop but then after rebooting they would get a virtual channel error but the rdp would still work. One thing we were able to compare was that two of the computer had just loaded this update July 9, 2019—KB4507435 (OS Build 17134.885) and that what seems to have caused this issue. I don't see anything in the release notes about RDP but on two of the machines that had the issue they had both just loaded this update. We also tried running the sfc /scannow and it did find some corrupt files and repaired them and we then rebooted and had them try it and they were still getting the error. Finally we just removed their webfeed (they use remoteapps) then renamed the .bak files so it used those and then readded the webfeed for remoteapps and that seemed to have fixed their rdp settings with no errors popping up. Anyone else run into any of these rdp errors the last few days.

:)

 

Windows 10 Pro and Ergnomic Break Reminder

Hi,



Apologies for the late reply.



Do you remember installing any break reminder software?



It looks like it is a pop up from a break reminder software.



I suggest you to look for this in Programs in features and uninstall it if do not use it.



Try the following steps:

• 
  Press Windows + R keys to open Run Command
  
• 
  Type Appwiz.cpl and hit enter
  
• 
  Search for the programs and un-install it.
  

Regards,

 

RDP breaks local clipboard. Group Policy for disabling RDP clipboard is not configured.

For the last week or two, my local clipboard stops functioning if I have any active RDP connections. This includes using mstsc.exe and RDC Manager 2.2, and I even tried a 3rd party RDP agent (mRemoteNG).

I checked RSOP.msc to make sure I'm not getting any rogue group policy settings. Even if I were, there is no way the setting would break local clipboard (that setting being the one that disables RDP clipboard).

Seems like a bug to me, and it's maddening since I have to use RDP constantly at work.

I ran some command I saw on youtube that I was sure wouldn't help, and it didn't.

Running Windows 10 64bit Enterprise.

Anyone know what could possibly be causing this?

 

RDP

• Any changes made on the computer prior to this concern?
  
  Initially when we received the problem there wasn't any changes made on the computer since we couldn't figure out the problem, we upgraded the pc to windows 10. It fixed the problem momentarily and then it starts again. Then we re initiated the upgrade the
  same day I wrote this post and it was fixed again and then on today the issue is back

• What troubleshooting steps have you tried so far?
  
  In the past we would delete the MS Licensing Protocol folder as suggested by so many other posts and restart the RDP connection ad administrator to rebuild it. This time around it didn't fix anything. Like I said previously we've tried to upgrade the PC and
  the fix is temporal

• Is this the first time that you encountered this problem? No

• When did you notice about this issue? I'm not sure when it started because I haven't been on this project that long but I would say within the last month based on me. Based on other conversations this has happened in the past.

• Can you send us a screenshot with the error message that you are getting? Note: Please do not include any personal information.
  
  Sure