Windows 10: Windows update 2020 fail error 0x80070714 whats up?

Just plain won;t work

:)

 

(Solved) Windows10 Update Fails with 0x80070714 - PTC Windchill Caused It

Hi, I just want to share my resolution to this problem because I spent two full, frustrating, work days trying to resolve it.

When installing the Windows10 1909 update, the installation would fail after about 45min with error code 0x80070714. I tried every possible solution I could find online to no avail. However, I discovered the solution burred deep in a response
to one of the threads offering solutions.

0x80070714 is not an uncommon error code but this solution only applies to systems with PTC Windchill installed. Windchill is a Product Lifecycle Management software package used by Mechanical Engineers to store and revision control 3D model
data for product design.

Solution:

- Go to Add or Remove programs in the control panel, locate PTC Windchill and uninstall it.

- Run the Windows10 update

- Reinstall Windchill after the update has completed successfully.

Side note: PTC software has been the persistent root cause of many headaches and obscure bugs for my organization. PTC focuses on sales and does not seem to bother fixing all these headaches once you are locked into their software eco-system.
Learn from us - avoid PTC at all costs. (Get SolidWorks instead, your engineers will thank you.)

Here is a dump of my windows10 installer error log to aid search (setuperr.log):

Code:

2020-05-11 19:43:46, Error                 CSI    00000001 (F) STATUS_OBJECT_NAME_NOT_FOUND #10# from Windows::Rtl::SystemImplementation::DirectRegistryProvider::SysQueryValueKey(flags = 0, key = ab8 ('\REGISTRY\MACHINE\SYSTEM\Setup'),
 vn = [l:7 ml:8]'Compact', kvic = 2, kvi = 2, disp = 0)[gle=0xd0000034]

2020-05-11 19:43:46, Error                 CSI    00000002 (F) STATUS_OBJECT_NAME_NOT_FOUND #9# from Windows::Rtl::SystemImplementation::CKey::QueryValue(flags = 0, kn = [l:31]'\Registry\Machine\SYSTEM\Setup\', vn = [l:7 ml:8]'Compact', ic = KeyValuePartialInformation,
 info = {l:0 b:}, disp = 0)[gle=0xd0000034]

2020-05-11 19:43:54, Error                 MOUPG  CDlpActionImpl<class CDlpErrorImpl<class CDlpObjectInternalImpl<class CUnknownImpl<class IMoSetupDlpAction> > > >::Suspend(1253): Result = 0xC1800104[gle=0x00000002]

2020-05-11 19:43:54, Error                 MOUPG  CDlpTask::CheckUserInterruptEx(3060): Result = 0x800704D3

2020-05-11 19:43:54, Error                 MOUPG  CDlpTask::CheckUserInterrupt(3112): Result = 0x800704D3

2020-05-11 19:43:54, Error                 MOUPG  CSetupManager::ExecuteInstallMode(794): Result = 0x800705BB

2020-05-11 19:43:54, Error                 MOUPG  CSetupManager::ExecuteDownlevelMode(392): Result = 0x800705BB

2020-05-11 19:43:54, Error                 MOUPG  CSetupManager::Execute(284): Result = 0x800705BB

2020-05-11 19:43:54, Error                 MOUPG  CSetupHost::Execute(420): Result = 0x800705BB

2020-05-11 19:44:20, Error                 CSI    00000001 (F) STATUS_OBJECT_NAME_NOT_FOUND #38# from Windows::Rtl::SystemImplementation::DirectRegistryProvider::SysQueryValueKey(flags = 0, key = bac ('\REGISTRY\MACHINE\SYSTEM\Setup'), vn = [l:7 ml:8]'Compact',
 kvic = 2, kvi = 2, disp = 0)[gle=0xd0000034]

2020-05-11 19:44:20, Error                 CSI    00000002 (F) STATUS_OBJECT_NAME_NOT_FOUND #37# from Windows::Rtl::SystemImplementation::CKey::QueryValue(flags = 0, kn = [l:31]'\Registry\Machine\SYSTEM\Setup\', vn = [l:7 ml:8]'Compact', ic = KeyValuePartialInformation,
 info = {l:0 b:}, disp = 0)[gle=0xd0000034]

2020-05-11 19:44:23, Error                 CSI    00000003 (F) STATUS_OBJECT_NAME_NOT_FOUND #70# from Windows::Rtl::SystemImplementation::DirectRegistryProvider::SysQueryValueKey(flags = 0, key = bc0 ('\REGISTRY\MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Fonts'),
 vn = [l:21 ml:22]'Arial Nova (TrueType)', kvic = 2, kvi = 2, disp = 0)[gle=0xd0000034]

2020-05-11 19:44:23, Error                 CSI    00000004 (F) STATUS_OBJECT_NAME_NOT_FOUND #69# from Windows::Rtl::SystemImplementation::CKey::QueryValue(flags = 0, kn = [l:69]'\Registry\Machine\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Fonts\', vn = [l:21
 ml:22]'Arial Nova (TrueType)', ic = KeyValuePartialInformation, info = {l:0 b:}, disp = 0)[gle=0xd0000034]

2020-05-11 19:47:29, Error                 DU     DU::CDUSession::Search: Failed to set WU internal configuration property for targeted scans. hr = 0x80070057

2020-05-11 19:47:29, Error                 DU     DU::CDUSession::BuildSearchCriteria: Caller profile search criterion is not supported. hr = 0x80070032

2020-05-11 19:47:29, Error                 DU     DU::CDUSession::Search: Failed to build the search criteria. hr = 0x80070032

2020-05-11 19:47:34, Error                 DU     DU::CDUSession::Search: Failed to end the asynchronus search. hr = 0x8024402c

2020-05-11 19:47:39, Error                 DU     DU::CDUSession::Search: Failed to end the asynchronus search. hr = 0x8024402c

2020-05-11 19:47:44, Error                 DU     DU::CDUSession::Search: Failed to end the asynchronus search. hr = 0x8024402c

2020-05-11 19:47:44, Error                 SP     CDownloadDUUpdates::DoExecuteInternal: Failed to search for updates. hr = 0x8024402c

2020-05-11 19:47:44, Error                 SP     CSetupPlatform::DownloadDynamicUpdates: Failed to download updates. Error: 0x8024402C

2020-05-11 19:47:44, Error                 MOUPG  DUImage: Failed to execute driver search and download [0x8024402c]

2020-05-11 19:47:58, Error                 CONX   0xd0000034 Failed to add user mode driver [%SystemRoot%\system32\DRIVERS\UMDF\uicciso.dll]

2020-05-11 19:51:46, Error      [0x0803b6] MIG    Can't retrieve group information for user NT SERVICE\OVRLibraryService. NetUserGetLocalGroups failed 0x000008AD

2020-05-11 19:51:56, Error      [0x0803b6] MIG    Can't retrieve group information for user NT SERVICE\OVRLibraryService. NetUserGetLocalGroups failed 0x000008AD

2020-05-11 19:52:00, Error                 SP     pSPRemoveUpgradeRegTree: failed to delete reg tree HKLM\SYSTEM\Setup\Upgrade[gle=0x00000005]

2020-05-11 19:52:32, Error      [0x0803b6] MIG    Can't retrieve group information for user NT SERVICE\OVRLibraryService. NetUserGetLocalGroups failed 0x000008AD

2020-05-11 19:52:56, Error      [0x0808fe] MIG    Plugin {050ed09e-a530-41e6-8ac9-a9a96e74a2c1}: [shmig] shell\shmig\usersettings.cpp(110)\shmig.dll!00007FFBB37A97D9: (caller: 00007FFBF09E6C43) ReturnHr(1) tid(275c) 80070005 Access is denied.

2020-05-11 19:52:56, Error      [0x080389] MIG    Failure while calling IDiscovery->Gather for Plugin={ServerPath="Microsoft-Windows-shmig\shmig.dll", CLSID={050ed09e-a530-41e6-8ac9-a9a96e74a2c1}, ThreadingModel=Apartment}. Error: 0x80070005

2020-05-11 19:52:56, Error                 SP     Error READ, 0x00000005 while gathering/applying object: pre-scan, Action,CMXEPlugin,C:\$WINDOWS.~BT\Sources\ReplacementManifests,Microsoft-Windows-shmig\shmig.dll,{050ed09e-a530-41e6-8ac9-a9a96e74a2c1},Apartment.
 Will return 2[gle=0x000000cb]

2020-05-11 19:53:43, Error      [0x0803b6] MIG    Can't retrieve group information for user NT SERVICE\OVRLibraryService. NetUserGetLocalGroups failed 0x000008AD

2020-05-11 19:59:03, Error      [0x0808fe] MIG    Plugin {ff9c714f-b864-4f43-ae39-ec07d7385abe}: Unable to determine inbox status of driver 'oem192.---' for 'ROOT\SYSTEM\0001'. Error = 0x00000002

2020-05-11 19:59:21, Error                        CSetupAutomation::Resurrect: File not found: C:\$WINDOWS.~BT\Sources\Panther\automation.dat[gle=0x00000002]

2020-05-11 19:59:21, Error                 SP     CSetupPlatform::ResurrectAutomation: Failed to resurrect automation: 0x80070002[gle=0x00000002]

2020-05-11 19:59:34, Error                        RegLoadKeyW failed to mount C:\$WINDOWS.~BT\Sources\SafeOS\SafeOS.Mount\WINDOWS\system32\config\SYSTEM at $OFFLINE_RW$SYSTEM[gle=0x801f0005]

2020-05-11 19:59:34, Error                        SPMountOfflineHive: Can't mount offline hive: C:\$WINDOWS.~BT\Sources\SafeOS\SafeOS.Mount\WINDOWS\system32\config\SYSTEM. Error: 0x801F0005[gle=0x801f0005]

2020-05-11 19:59:34, Error                 SP     CEnableTelemetryForImage::DoExecute: Cannot load the system hive for the offline OS C:\$WINDOWS.~BT\Sources\SafeOS\SafeOS.Mount\WINDOWS. Error: 0x801F0005[gle=0x801f0005]

2020-05-11 19:59:34, Error                 SP     CAddCbsPackage::DoExecute: Failed to open new OS DISM session. Error: 0x80070714[gle=0x0000007a]

2020-05-11 19:59:34, Error                 SP     Operation failed: Add [1] package C:\$WINDOWS.~BT\DUImageSandbox\Windows10.0-KB4552152-x64.cab. Error: 0x80070714[gle=0x000000b7]

2020-05-11 19:59:34, Error                 SP     Cannot revert execution of operation 40 (Mount WIM file C:\$WINDOWS.~BT\Sources\SafeOS\winre.wim, index 1 to C:\$WINDOWS.~BT\Sources\SafeOS\SafeOS.Mount). Execution queue is now compromised.

2020-05-11 19:59:34, Error                 SP     ExecuteOperations: Failed execution phase Pre-Finalize. Error: 0x80070714

2020-05-11 19:59:34, Error                 MOUPG  MoSetupPlatform: ExecuteCurrentOperations reported failure!

2020-05-11 19:59:34, Error                 MOUPG  MoSetupPlatform: Using action error code: [0x80070714]

2020-05-11 19:59:34, Error                 MOUPG  CDlpActionPreFinalize::ExecuteRoutine(579): Result = 0x80070714

2020-05-11 19:59:34, Error                 MOUPG  CDlpActionImpl<class CDlpErrorImpl<class CDlpObjectInternalImpl<class CUnknownImpl<class IMoSetupDlpAction> > > >::Execute(493): Result = 0x80070714

2020-05-11 19:59:34, Error                 MOUPG  CDlpTask::ExecuteAction(3300): Result = 0x80070714

2020-05-11 19:59:34, Error                 MOUPG  CDlpTask::ExecuteActions(3454): Result = 0x80070714

2020-05-11 19:59:34, Error                 MOUPG  CDlpTask::Execute(1631): Result = 0x80070714

2020-05-11 19:59:34, Error                 MOUPG  CSetupManager::ExecuteTask(2582): Result = 0x80070714

2020-05-11 19:59:34, Error                 MOUPG  CSetupManager::ExecuteTask(2545): Result = 0x80070714

2020-05-11 19:59:34, Error                 MOUPG  CSetupManager::ExecuteInstallMode(898): Result = 0x80070714

2020-05-11 19:59:34, Error                 MOUPG  CSetupManager::ExecuteDownlevelMode(392): Result = 0x80070714

2020-05-11 19:59:52, Error                 MOUPG  CSetupManager::Execute(284): Result = 0x80070714

2020-05-11 19:59:52, Error                 MOUPG  CSetupHost::Execute(420): Result = 0x80070714

I hope this solution saves people a ton of frustration!

 

error 0x80070714 windows 10 anniversary upgrade

Windows 10 anniversary fails to install error 0x80070714. Please help

 

Windows update failure: Feature update to Windows 10, version 1703 - Error 0x80070714

Thanks Robert... this turned up a few logs with recent timestamps in the c:\windows\panther\ folder. This one, in particular, was in ...\Panther\NewOs\Panther:

2017-04-21 23:14:41, Error DU DU::CDUSession::Search: Failed to end the asynchronus search. hr = 0x80240438

2017-04-21 23:14:41, Error SP pDUSearchAndDownload: DU search failed. hr = 0x80240438

2017-04-21 23:14:41, Error MOUPG DUSetup: Failed to execute DUSetup seach and download [0x80240438]

2017-04-21 23:22:46, Error DU DU::CDUSession::Search: Failed to end the asynchronus search. hr = 0x80240438

2017-04-21 23:22:46, Error SP CDownloadDUUpdates:oExecuteInternal: Failed to search for updates. hr = 0x80240438

2017-04-21 23:22:46, Error SP CSetupPlatform:ownloadDynamicUpdates: Failed to download updates. Error: 0x80240438

2017-04-21 23:22:46, Error MOUPG DUImage: Failed to execute critical search and download [0x80240438]

2017-04-21 23:23:18, Error DU DU::CDUSession::Search: Failed to end the asynchronus search. hr = 0x80240438

2017-04-21 23:23:18, Error SP CDownloadDUUpdates:oExecuteInternal: Failed to search for updates. hr = 0x80240438

2017-04-21 23:23:18, Error SP CSetupPlatform:ownloadDynamicUpdates: Failed to download updates. Error: 0x80240438

2017-04-21 23:23:18, Error MOUPG DUImage: Failed to execute GDR search and download [0x80240438]

2017-04-21 23:23:31, Error DU DU::CDUSession::Search: Failed to set WU internal configuration property for targeted scans. hr = 0x80070057

2017-04-21 23:23:50, Error DU DU::CDUSession::Search: Failed to end the asynchronus search. hr = 0x80240438

2017-04-21 23:24:06, Error DU DU::CDUSession::Search: Failed to end the asynchronus search. hr = 0x80240438

2017-04-21 23:24:38, Error DU DU::CDUSession::Search: Failed to end the asynchronus search. hr = 0x80240438

2017-04-21 23:24:38, Error SP CDownloadDUUpdates:oExecuteInternal: Failed to search for updates. hr = 0x80240438

2017-04-21 23:24:38, Error SP CSetupPlatform:ownloadDynamicUpdates: Failed to download updates. Error: 0x80240438

2017-04-21 23:24:38, Error MOUPG DUImage: Failed to execute driver search and download [0x80240438]

2017-04-21 23:25:10, Error DU DU::CDUSession::Search: Failed to end the asynchronus search. hr = 0x80240438

2017-04-21 23:25:10, Error SP CDownloadDUUpdates:oExecuteInternal: Failed to search for updates. hr = 0x80240438

2017-04-21 23:25:10, Error SP CSetupPlatform:ownloadDynamicUpdates: Failed to download updates. Error: 0x80240438

2017-04-21 23:25:10, Error MOUPG DUImage: Failed to execute LangPack search and download [0x80240438]

2017-04-21 23:28:15, Error SP RegLoadKeyW failed to mount C:\$WINDOWS.~BT\Sources\SafeOS\SafeOS.Mount\WINDOWS\system32\config\SYSTEM at SP_HIVE_LOAD_ALIAS_SYSTEM[gle=0x801f0005]

2017-04-21 23:28:15, Error SP SPMountOfflineHive: Can't mount offline hive: C:\$WINDOWS.~BT\Sources\SafeOS\SafeOS.Mount\WINDOWS\system32\config\SYSTEM. Error: 0x801F0005[gle=0x801f0005]

2017-04-21 23:28:15, Error SP CEnableTelemetryForImage:oExecute: Cannot load the system hive for the offline OS C:\$WINDOWS.~BT\Sources\SafeOS\SafeOS.Mount\WINDOWS. Error: 0x801F0005[gle=0x801f0005]

2017-04-21 23:28:37, Error SP Failed to open WinPE DISM session. Error: 0x80070714[gle=0x0000007a]

2017-04-21 23:28:37, Error SP Operation failed: Process Drivers for Migration. Error: 0x80070714[gle=0x000000b7]

2017-04-21 23:28:37, Error MOUPG MoSetupPlatform: ExecuteCurrentOperations reported failure!

2017-04-21 23:28:37, Error MOUPG MoSetupPlatform: Using action error code: [0x80070714]

2017-04-21 23:28:37, Error MOUPG CDlpActionDriverMigrate::ExecuteRoutine(568): Result = 0x80070714

2017-04-21 23:28:38, Error MOUPG CDlpActionImpl<class CDlpErrorImpl<class CDlpObjectInternalImpl<class CUnknownImpl<class IMoSetupDlpAction> > > >::Execute(441): Result = 0x80070714

2017-04-21 23:28:38, Error MOUPG CDlpTask::ExecuteAction(3243): Result = 0x80070714

2017-04-21 23:28:38, Error MOUPG CDlpTask::ExecuteActions(3397): Result = 0x80070714

2017-04-21 23:28:38, Error MOUPG CDlpTask::Execute(1631): Result = 0x80070714

2017-04-21 23:28:38, Error MOUPG CSetupManager::ExecuteTask(2083): Result = 0x80070714

2017-04-21 23:28:38, Error MOUPG CSetupManager::ExecuteTask(2046): Result = 0x80070714

2017-04-21 23:28:38, Error MOUPG CSetupManager::ExecuteInstallMode(833): Result = 0x80070714

2017-04-21 23:28:38, Error MOUPG CSetupManager::ExecuteDownlevelMode(396): Result = 0x80070714

2017-04-21 23:29:32, Error MOUPG CSetupManager::Execute(232): Result = 0x80070714

2017-04-21 23:29:32, Error MOUPG CSetupHost::Execute(368): Result = 0x80070714

I'm completely inexperienced with this level of troubleshooting, so if that means anything to anyone, thanks for your help!