Windows 10: Windows update causes video card driver problem directx3d not working properly

System: ASUS Zenbook UX305LA

BIOS: UX305LA.206

Windows version: Windows 10 Pro 64bit 10.0, 1909 18362.19h1_release.190318-1202

Windows build: 18363.752

Video card: Intel HD 5500

Video card driver: 20.19.15.4549, 11/10/2016, Microsoft Windows Hardware Compatibility Publisher

DX Version: DX 12

Memory: 8GB

CPU: i5-5200U

DirectDaw acc: enabled, Direct3D acc: enabled, AGP Texture acc: enabled



Last working version: 1809


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Summary: After Windows update, display/rendering is broken.


1. Video playback: default setting video output DirectX, no video playback, audio playback working. Changing output to OpenGL, video works.


2. Game: All games stop working. StarWar2/Dota2/Elder Scroll/FarCry/etc. Some will enter game with black screen, there is sound and game is running properly. Some will exit after initial black screen loading, no error message.


3. App render: NordVPN will not render correctly. You see a white top boarder, but app is transparent. See below. Other apps are working.




4. High CPU usage. I don't know if it is related but the CPU usage is much higher.


I think the ultimate issue is that windows updated direct3d and may added some advanced rendering options, and it does not work with my old video card driver. There is no update from ASUS on HD 5500, and I can't install official driver from Intel because it is custom.


There is no error/warning logged in windows event logs for the above problems. Haven't had time to try set up individual program logs.


Any suggested solutions?


Thanks!

:)

 

sd card problem with videos

It says the best driver is already installed. I really think it's an issue related to the sd card hardware or driver. The problem doesn't happen if the videos are on the hard drive.

 

No Video Playback

Hi,

There are several factors that may cause video clips not to play on Xbox App.
It is possible that your video card drivers are not updated. To properly isolate your concern, please clarify the following information:

• Are you able to play videos using other applications on your PC?
• Have you tried to check if offline videos are playing on your PC?
• Have you tried updating your graphics card drivers?

In the meantime, you may perform the suggested steps under Troubleshooting video or display problems
on this
link to resolve the issue.

If you need further assistance, you may reply to this post anytime.

 

Sound driver is not working properly

Hello Jeff,


Thank you for posting your query in Microsoft Community.

What is the make and model the computer?

Sound problems can be caused by cables that aren't connected properly, damaged drivers, incompatible drivers, sound settings, missing updates, and problems with your sound card.

I request you to follow the below steps:

Step 1: Uninstall the Sound card Drivers

a. Press “Windows Logo” + “X” keys on the keyboard.
b. Click on “Device Manager” from that list.
c. Search for the Sound driver from the device list, right click on it and then select “Uninstall”. On the un-installation window, if you have an option: “Delete the driver software for this device” you may select that and then remove the corrupted drivers
from the computer.
d. Follow the on-screen instructions to complete it and the restart the computer if prompted.

After the restart, please go ahead with the next steps to install the latest drivers and check if that resolves the issue.
Update Driver Software from the Manufacturer’s website.


Step 2: Go to the Computer or Sound Card manufacturer’s website and search for the latest Windows 10 drivers available for the Sound Card model and then install it by following the instructions given in the website.

I also request you to follow the below article:

http://windows.microsoft.com/en-US/...4&v2h=win7tab1&v3h=winvistatab1&v4h=winxptab1

(Steps follows for Windows 10 also)

Thank you.