Windows 10: Windows update corrupted my operating system

My laptop keeps freezing and disconnecting from the internet. After 3 hours with Dell support they diagnosed that windows update had corrupted my operating system. I tried a factory reset but it didn't help. I can't use the media creation tool since I get disconnected from the internet all the time. Dell can't remotely diagnose and fix it because I can't stay connected to Dell support assist. So Dell is sending me a USB of Windows 8.1. So now I guess I lose Windows 10 since the time frame for upgrading for free has past.


Anyone have any ideas? I really hated Windows 8.1

:)

 

Programs not working


In post 26 there were steps listed to fix the operating system corruption.
Are you able to follow them?
In post 29 was the suggested dism repair command.

 

System 32 files/ programs runs for a while and disappears on Windows 10

Hi Konstantin,

Thank you for posting in Microsoft Community and being a part of Windows 10.

I understand the inconvenience you are facing with the processes running on the operating system. Do not worry we will help you with this issue.

Provide us additional information to assist you better with this issue:

• What is the complete error message/ error code of this issue?
• Have you made any changes to the operating system prior to this issue?
• When exactly does this issue persists?

I suggest you to try the below troubleshooting steps and check if it helps.

Step 1: I suggest you to sign-out from the current user account, restart the computer, resign-in and check with the status of this issue.

Step 2: I suggest you to run SFC scan and check if it helps.

System File Checker is a utility in Windows that allows users to scan for corruptions in Windows system files and restore corrupted files. If a
Windows Resource Protection (WRP) file is missing or is corrupted, Windows may not behave as expected.

Follow the below steps:

• Right click on the Start button, click on
  Command Prompt (Admin).
• Type “sfc /scannow” without the quotes and hit
  Enter.
• After the scan, restart the computer and check for the issue.

Step 3: Also, I suggest you to install all the pending updates on Windows 10.

• Connect to the internet.
• Press Windows key and type
  updates.
• Click on Check for updates.
• Under Windows Updates, click on
  Check for updates.
• Try to install the updates being shown.

Hope it helps. Kindly update the status of this issue with the required information for further assistance.

 

Error: "An operating system wasn't found. Try disconnecting any drives that don't contain an operating system"

Hi Stephen,

I realize the inconvenience you are facing in accessing the operating system. Now that you have me with you let me take care of this.

Do let us know if you are able to see Windows 7/ Windows 10 operating system while rebooting the device?

As you are unable to boot the operating system, this issue might have occurred when the boot files are missing or corrupted.

I suggest you re-built the boot rec by following the below commands and check if it helps.
You will have to use Windows 10/7 installation media to follow the steps to boot into Recovery Environment and try to rebuild BCD.

Step 1: I suggest you to create an installation media for
operating system using the media creation tool

If system boots to Windows 10:
Installing Windows 10 using the media creation tool

If system boots to Windows 7: Download Windows 7 Disc Images (ISO Files)

Step 2: After preparing the installation media, insert it hard reboot the device and follow the below:

• Boot into Windows Recovery Environment using the Windows 10/7 installation media.
• Click on Repair your computer.
  
• Click on Troubleshoot and in the Advanced options.
• Select Command Prompt. Type the following commands into the prompt and press Enter key after each command.

• bootrec /fixmbr

• 
  bootrec /fixboot
  
• 
  bootrec /scanos
  
• 
  bootrec /rebuildbcd
  

5. Restart the computer.

NOTE: Modifying BIOS/ complementary metal oxide semiconductor (CMOS) settings incorrectly can cause serious problems that may prevent your computer from booting properly. Microsoft cannot guarantee that any problems resulting
from the configuring of BIOS/CMOS settings can be solved. Modifications of the settings are at your own risk.

Hope it helps. Reply to the post with an updated status of booting the operating system for further assistance.

Thank you.