Windows 10: Windows Update deletes AMD graphics drivers

Hello. I have a Lenovo Yoga 6 with a Ryzen 7 5700U CPU. I want to install AMD Radeon software to get the latest AMD graphics drivers. I am able to install the graphics drivers from AMD fine. However, once I do, Radeon software stops working since it says the driver is not supported. I look in Windows Update history to see that Windows Update installed an older AMD graphics driver over the one that AMD installed. I also noticed that the screen brightness slider is gone after. I want to have the latest AMD graphics driver, not the Windows Update one. I tried going into the system properties sett

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AMD Graphic Driver

Hi Carolyn,



Thank you for posting your query in Microsoft Community.

I understand your concern and will assist you to resolve this issue.

I suggest you to follow the steps below and check, if it helps:

Method 1: I suggest you to update drivers and check if that helps. If that issue persist please uninstall and reinstall latest drivers available in manufacturer website.

• Press “Windows + X” and select Device manger.
• Select Display Adapter and expand the driver icon.
• Right click on the driver icon and click on Update.
• Follow the onscreen instructions to update the driver.

If that issue persist try to install in Compatibility mode

Method 2::Compatibility mode

I would suggest you to install the latest available drivers on manufacturer's website in compatibility mode.

Follow the steps below on how to install driver in compatibility mode:

1. Download the driver from the manufacturer’s website and save it on your local disk.

2. Right click on the setup file of the driver and select “Properties”.

3. Select “Compatibility” Tab.

4. Place a check mark next to “Run this program in Compatibility mode” and select operating system from the drop down list.

5. Let the driver install and then check the functionality.



Hope this helps. If the issue remains unresolved, please get back to us and we would be happy to help.

 

Windows 10 upgrade fail BSOD - AMD/Intel Hybrid (Switchable) Graphics - Sony Vaio SVE14A26C

Hi,

Thank you for posting in Microsoft Community.

Windows 10 will run on a PC with AMD/Intel Hybrid (Switchable) graphics.

Since Sony has confirmed that you might face BSOD with AMD/Intel Hybrid (Switchable) Graphics SVE14A* computer model. I would suggest you to disable one of the graphic card driver and then try upgrading to Windows 10 and check.



For disabling one of the graphic card follow the steps .

Uninstall the Device Drivers :

a) Press “Windows Logo” + “X” keys on the keyboard.

b) Click on “Device Manager” from that list.

c) Search for the Graphics Card device from the device list, right click on it and then select “Uninstall”. On the un-installation window, if you have an option: “Delete the driver software for this device” you may select that and then remove
the corrupted drivers from the computer.

d) Follow the on-screen instructions to complete it and the restart the computer if prompted

Hope it helps.

Reply us back with the update of the issue.

Thank you.