Windows 10: Windows Update Error- 0x800f0831

I have been trying to update to my laptop to the latest version 2025-06 Cumulative Update for Windows 11 Version 24H2 for x64-based Systems KB5063060 but everytime it would fail showing error 0x800f0831. SFC and DISM commands do not work, with the DISM RestoreHealth command ending in an error as well.

:)

 

Windows 10 updates - Error 0x800f0831

I have a persistent 0x800f0831 error on a couple of Windows 10 Pro (build 19044) machines. It's been weeks since Updates are stuck, and I get this error.

I have tried whatever method I could find:

• Followed the steps provided by the Microsoft support chatbot, i.e. running DISM (/scanhealth, /checkhealth, /restorehealth).
  
• Run the Updates additional troubleshooter.
  
• Tried various (popular it seems) methods found on the internet, including stopping and starting update-related services while deleting various windows folders etc.
  

Nothing works. I am open to other suggestions. Machines are i5 16GB RAM.

Any more tips are apprieciated.

 

2023-05 Cumulative Update KB5026361 update failure 0x800f0831

Usual fix for that is an in-place upgrade repair install which keeps all progs and data like any 'upgrade' procedure. I seem to recall that was suggested in your previous thread. Tutorial available, and I've posted a 4 step short-form procedure many many times. Were you to search tenforums for 0x800f0831 you might find e.g.

 

Windows update error Error 0x800f0831

Hello,

couple of days ago I realised that my search bar in the bottom left isn't working. After an small investigation i found out the my windows update got an Error 0x800f0831. In the CBS.log I found this:

Failed to resolve package 'Microsoft-Windows-Hello-Face-Migration-Package~31bf3856ad364e35~amd64~~10.0.19041.1' [HRESULT = 0x800f0831 - CBS_E_STORE_CORRUPTION]

Mark store corruption flag because of package: Microsoft-Windows-Hello-Face-Migration-Package~31bf3856ad364e35~amd64~~10.0.19041.1. [HRESULT = 0x800f0831 - CBS_E_STORE_CORRUPTION]

Failed to resolve package [HRESULT = 0x800f0831 - CBS_E_STORE_CORRUPTION]

Failed to check whether this is the real child: Microsoft-Windows-Hello-Face-Migration-Package~31bf3856ad364e35~amd64~~10.0.19041.1 [HRESULT = 0x800f0831 - CBS_E_STORE_CORRUPTION]

Failed to collect affected dependent package for package: Microsoft-Windows-Client-Features-Package~31bf3856ad364e35~amd64~~10.0.19041.508 [HRESULT = 0x800f0831 - CBS_E_STORE_CORRUPTION]

Failed to process package watchlist. [HRESULT = 0x800f0831 - CBS_E_STORE_CORRUPTION]

Failed to plan execution. [HRESULT = 0x800f0831 - CBS_E_STORE_CORRUPTION]

Failed to process single phase execution. [HRESULT = 0x800f0831 - CBS_E_STORE_CORRUPTION]

WER: Generating failure report for package: Package_for_KB5003791~31bf3856ad364e35~amd64~~19041.1237.1.3, status: 0x800f0831, failure source: CBS Other, start state: Absent, target state: Installed, client id: UpdateAgentLCU

I tried to find 'Microsoft-Windows-Hello-Face-Migration-Package~31bf3856ad364e35~amd64~~10.0.19041.1' in the update Catalog but I couldn't found it.

I don't know how to fix this problem. Therefor i am grateful for any suggestions.