Windows 10: Windows Update Error 0xc0000005

I am trying to update my Surface Book to the latest version of Win10. However, it seems that I am getting the error 0xc0000005 despite the troubleshooter saying nothing is wrong.

:)

 

error code 0xc0000005

Hi,

The error code 0xc0000005 usually appears in the following situations: access violation error, application is unable to start & Windows installation error.

Here is a guided walk-through that provides steps to help to resolve issues with Windows Updates. Be sure to follow the steps in order:

Fix Windows Update issues.

Regards.

 

Error code 0xc0000005

Hi Samuel,

If running your antivirus software to scan for malicious programs does not help, I suggest disabling Data Execution Prevention. It's a built-in feature on Windows for protecting your computer. Some programs may not be compatible with this feature and opening
the app or game will cause 0xc0000005 error.

To disable it, log in using an admin account and follow these steps:

1. Press Windows key + R, type sysdm.cpl and press
   Enter.
2. Click the Advanced tab > Settings button.
3. Click the Data Execution Prevention tab.
4. Select Turn on DEP for all programs and services except those I select.
   
5. Click Add and open the problematic executable file/game.
6. Click OK.

Let me know how it turns out.

 

Error: 0xc0000005, while updating the PC

Hi,



Thank you for writing to Microsoft Community Forums.



I understand that you are facing issues while updating the PC as it keeps giving the error 0xc0000005. For further clarity on the issue, please respond to the questions below.

1. What is the make and model of the PC?
   
2. Which build version of Windows 10 are you using currently?
   
3. What is the KB number of the update that is failing?
   

Ideally, we don’t recommend disabling Windows updates as it consists various security patches and latest driver updates which helps to keep the computer safe and secure.



You can refer the article
Fix Windows Update errors and see if that helps.



Note: The above article talks about performing a Clean Installation please make sure to take a backup of data before performing the steps.



Please get back to us with the detailed information to assist you further.



We await your response.



Regards,

Prakhar Khare

Microsoft Community – Moderator