Windows 10: Windows Update failure

Hello, windows update displays the following message:" We couldn't connect to the update service. We'll try again later, or you can check now. If it still doesn't work, make sure you're connected to the Internet."

I tried the troubleshooter, it says problem fixed every single time but the update doesn't work nevertheless.

Any ideas?

ps: I scanned for viruses, the laptop is clean, and I am connected to the internet.

:)

 

Windows 8 failure configuring updates and reverting

I agree 8 is awful! It's not for me though... I replaced a broken screen in a Win 8 laptop that was given to me and I am going to give it for free to someone that can't afford one so they can do homework at home. Yes I took it from 8 to 8.1 back on 10/09/2014. This is what I posted there...

"Great post! I found a similar one. I would like to point out that you may want to edit your OP...

1. Step 1 should read to disable AUTOMATIC updates, not disable manual updates.

2. KB2871398 should really read KB2871389

I would like to say that KB2917499 may also be needed as it was in my case. I also had to run the Windows Update Troubleshooter after installing those 2 updates. After these steps I was able to begin my 8.1 download from the Microsoft store. I don't know if it made a difference or not, but I also went into the Bios and disabled "Secure Boot."

It was a helpful post. Thanks!

 

Windows 8 failure configuring updates and reverting

No, the license only applies to the Windows 8 OEM copy the original owner purchased with laptop, it doesn't magically transform into Windows 8.1 Retail one.

OK, so here's the commonly recommended steps that should help you with your problem.

Before you begin, I would recommend you to download both of these files and save them on your USB drive in order to use it later as the only source of third-party packages:

• http://ftp.hp.com/pub/softpaq/sp67001-67500/sp67259.exe
• http://www2.ati.com/drivers/amd-catalyst-14.4-64bit-win8.1-win8-win7-whql-aug.exe

1. The first step would be to recover the original Windows installation using your hard drive partition (the thing that you've done before, I believe). Follow the steps described here (http://h10010.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&dlc=en&docname=c03544793#N258) and see if you missed anything. By the end of this operation, make so that your HP product is not connected to any sort of network.

2. Configure your HP device to boot in "clean" mode as described here (http://support.microsoft.com/kb/929135). Restart once.

3. Run the first file you've downloaded (http://ftp.hp.com/pub/softpaq/sp67001-67500/sp67259.exe) from your just-recovered Windows copy and follow the steps required.

4. Run the AMD package (http://www2.ati.com/drivers/amd-catalyst-14.4-64bit-win8.1-win8-win7-whql-aug.exe). Choose the "Advanced" installation option in order to be able to opt-out the "AMD/Raprt App" and "HydraVision" packages.

5. Establish an Internet connection. Run "Windows Store" tile from your Start screen, and select "Windows 8.1" package.

6. Once you're done with your migration from Windows 8 to Windows 8.1, you can install all the critical updates offered by Windows Update, which would be driver software, then Windows 8.1 Update package (KB2919442 > KB2919355 > KB2932046 > KB2959977 > KB2937592 > KB2938439 > KB2934018), "August" Update (KB2993651 > KB2975719 > KB2993100 > KB2979582 > KB2990532 > KB2995004) and .NET Framework 4.5.2 (http://www.microsoft.com/en-us/download/details.aspx?id=42642).

 

Windows 8 failure configuring updates and reverting

I can't thank you enough. I appreciate the time you and others have spent on this. Hmm so my license for 8 would not work for the 8.1 download that I was directed to? I would have wasted time with that? I am still on XP and Win7 machines at the moment and can't stand 8 so I don't mess with 8 machines very often and thus am ignorant to most of it.. At this time I am doing what my previous post has stated and I am going to see if that works. So far it is working which is a shock to me. If it doesn't work out I am going to try your suggestions. I am very thankful for the time you put in helping me. I will report back and let you all know how this turns out.