Windows 10: windows update KB5039211 is stopping my roland cutter from working.

The most recent Windows 10 updates stop my Roland GX24 cutter from working.Is anyone aware that this is happening?

:)

 

KB5039211 breaks my ability to print to my com port Roland engraver

I have a Roland EGX-30 engraver connected to my Windows 10 22H2 PC via a serial com port.

I use Dr. Engrave 2.72 to design and print to the engraver.

After applying KB5039211 (June 2024 cumulative update) it no longer works. All of the hardware shows to be ok in the device manager.

If I uninstall KB5039211 it starts working again.

Any chance this is a known issue that will be addressed in next update?

Thanks

 

KB5039211 breaks my ability to print to my com port Roland engraver

Hello,

Thank you for reaching out. My name is Gyula H., and I'm a community expert here to assist you with your issue. I understand that after applying the KB5039211 update, your Roland EGX-30 engraver connected via a serial COM port no longer works, and uninstalling the update restores functionality. Let's work together to resolve this issue step by step.

Step-by-Step Troubleshooting

We'll start with a basic step to try to resolve the issue without uninstalling the update.

Step 1: Reinstall the Serial Port Driver

Reinstall the Serial Port Driver:

Press Win + X and select Device Manager.

Expand the Ports (COM & LPT) section.

Right-click on the serial port connected to your engraver and select Uninstall device.

After uninstalling, restart your PC. Windows should automatically reinstall the driver.

Please try reinstalling the serial port driver and then test if the engraver works. Let me know if this resolves the issue. If not, we'll move on to the next step.

Best regards,

Gyula H.

Community Expert

 

Updated computer & have Windows 10 1083. I use CoreldDraw Suite 2019 with it to cut vinyl signs and banners with a Roland

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