Windows 10: Windows update: Keyboard has stopped working

Hey guys, I updated my laptop last night so I could get the new xbox app.

This morning when all was complete, I noticed my keyboard stopped working (Apart from the power button and the ROG gaming button.

The keyboard works fine in the bios, so I know it works, but as soon as it enters Windows, it stops, apart from the two above buttons.

In device manager, under keyboards, I have two options:
HID Keyboard device
- I can remove this, but as soon as I restart, it reappears
PC/AT Enhanced PS/2 Keyboar (101/102-Key)
I can remove this, but it forces me to restart, but is already showing again

I've plugged in a USB keyboard and that works fine.
I've tried updating all keyboards through device manager update
There are no up to date KB drivers on the Asus website
I've also updated all windows updates
I've looked in the bios to see if theres a way to disable / enable the keyboard but couldn't see anything.
When it did this update, I noticed it also did a BIOS update

I'm out of ideas, so any help would be much appreciated.
Laptop is an Asus GL702VM

Thanks

:)

 

Keyboard not working after Windows 10 Update

Hi,

Have you tried updating
your mouse and keyboard driver? If not, we suggest you to do so. There is a possibility that the driver is not compatible with the new Windows 10 update. However, one
of the workarounds that we suggest for your mouse and keyboard to work is to update the driver. If the symptom persist, you can run the Hardware and Devices Troubleshooter. To run the Troubleshooter, follow these steps:

• 
  On your search bar, type
  Troubleshooting.
  
• 
  Change the view to
  View all.
  
• 
  Choose
  Hardware and Devices
  and run the troubleshooter.
  

Let us know how it goes.

Regards.

 

keyboard stopped working

Hi Zunair,

Thank you for posting in Microsoft community.

1. What update are you referring to?

I suggest you to pug in external keyboard and check if it works.

Let’s troubleshoot the issue by referring to these methods and check the issue status:

Method 1:

Refer to the link to run the troubleshooter:

Windows has a built-in troubleshooter to check and fix issues with Hardware and Devices. I would suggest you to run this troubleshooter to check if the issue is with your Devices.

Refer these steps:

• Press Windows key +X, select Control panel.
• Change the view by option on the top right to Large icons.
• Click on troubleshooting and click on the view all option on the left panel.
• Run the Hardware and Devices.
  

Method 2:

Let’s try updating the driver for the mouse and keyboard and verify the results. Follow the steps:

a) Press Windows and X key together and select Device Manager.

b) Locate the Key board device icon. Right click on the driver icon.

c) Select Update driver software.

c) Select "browse my computer for a driver software".

d) Select “Let me pick from a list of device drivers on my computer”.

e) Select the driver option according your device model and installed.

f) If this does not work, follow the steps from ‘a’ to ‘c’ and select “Search automatically for the updated driver”.

g) Choose the same steps to update the driver for keyboard as well.

Check if it resolves the issue. If not, I would suggest you to download and install the latest available drivers for the keyboard from manufacturer website of the laptop. If the issue still persists, install the driver in Windows Compatibility mode and check
if that helps.

Method 3: Compatibility mode

Follow the steps below on how to install driver in compatibility mode:

1. Download the driver from the manufacturer’s website and save it on your local disk.

2. Right click on the setup file of the driver and select “Properties”.

3. Select “Compatibility” Tab.

4. Place a check mark next to “Run this program in Compatibility mode” and select operating system from the drop down list.

5. Let the driver install and then check the functionality.

Hope this helps. If the issue remains unresolved, please get back to us and we would be happy to

help.


Thanks.

 

Windows update caused my keyboard to stop working

The keyboard failure probably happened coincidentally with the update rather than being caused by it. You can find out like so:

• Turn the machine on.
• Wait until the spinning circle appears, then press the power button for 10 seconds to turn the laptop off.
• Repeat the above steps three times. This will get you into Repair Mode.
• Go to advanced options, then select the Command Prompt.
• Check each and every keyboard key.

I think you will find that the problem keys still do not work, even though the current mode is not affected by the recent update. You probably have to replace the keyboard.