Windows 10: Windows update made PC unuseable

I have a HP Pavilion 500-319na PC which was 'born' September 2014, so not 5 years old yet. Its spec is not bad, i5-4460 cpu and nvidia graphics, it shipped with Windows 10 64-bit home version. I had problems with previous windows updates, but the most recent one has killed my computer as surely as smashing it up with a sledgehammer. I have spent around 3 days with Microsoft tech support but nothing works. It seems HP terminated its support for the computer in July 2018 (not even 4 years!) and as a result the system is not tested for new Windows updates. I have no choice in which updates to accept, and this one was like a missile shot from Redmond.


Does anyone know what is my legal redress? On the one hand, HP should provide more than 4 years support for a PC. On the other, Microsoft should check for system compatibility before forcing an update. If my machine was 10 years old I could understand this, but I only bought it in January 2015!!!!

:)

 

Windows Updated(16299.309).KB4088776 Restart is required to complete.


Hi dalchina. Good news, I followed your suggestion and reinstalled the update and now it appears as "installed correctly" *Biggrin Maybe it was not necessary to run the Windows Update Troubleshooter or maybe if necessary. But using it I do not think it could have worsened something. The installation was very fast, unlike the first time it showed step 1 and step 2 completed.

Thanks for the suggestions and for the time to respond Best regards.


And thanks for the tip of that program, I'll have it on my list.

 

Windows Updates failed to instal

I'm not sure how differant XP media center Edition is but you could clear the history \ cache if these folders are there.

Step 1 Register DLL files.

=================

By trying this step, we can check if the update engines are working properly.



1. Close all instances of Internet Explorer.

2. Click Start and Run, type "Regsvr32 atl.dll" (without quotes) in the Open box and click OK.



Note: There is a space between regsvr32 and atl.dll



3. Similarly, one by one, register the files listed below:



Regsvr32 msxml3.dll

Regsvr32 wuapi.dll

Regsvr32 wuaueng.dll

Regsvr32 wuaueng1.dll

Regsvr32 wups2.dll

Regsvr32 wucltui.dll

Regsvr32 wups.dll

Regsvr32 wuweb.dll

Regsvr32 qmgr.dll

Regsvr32 qmgrprxy.dll

Regsvr32 jscript.dll



Note: If you encounter errors while registering any of these files then skip that file and continue with the next one.



If the issue persists, let's move on to the steps below to verify Windows Update services and temporary folders.



Step 2 Verify the relevant Windows Update services.

=========================================

1. Click Start->Run, type "services.msc" (without quotation marks) in the open box and click OK.

2. Double click the service "Automatic Updates".

3. Click on the Log On tab, please ensure the option "Local System account" is selected and the option "Allow service to interact with desktop" is unchecked.

4. Check if this service has been enabled on the listed Hardware Profile. If not, please click the Enable button to enable it.

5. Click on the tab "General "; make sure the "Startup Type" is "Automatic" or "Manual". Then please click the button "Stop" under "Service Status" to stop the service.

6. Then please click the button "Start" under "Service Status" to start the service.

7. Please repeat the above steps with the other services:



Background Intelligent Transfer Service

Event Log

Remote Procedure Call (RPC)



Note: Event log service is enabled on all of the hardware profiles; this service does not have an option to enable or disable on certain hardware profile.



If it still does not help, let's proceed to step 3.



Step 3 Reload the Update temporary folders.

===================================

One possible cause is that the temporary folder for Windows Update is containing corrupted files. Let's erase all the files there to get the system clean.



1. Click Start, Run, type: cmd and press Enter. Please run the following command in the opened window.



Net stop WuAuServ



2. Click Start, Run, type: %windir% and press Enter.

3. In the opened folder, rename the folder SoftwareDistribution to Sdold.

4. Click Start, Run, type: cmd and press Enter. Please run the following command in the opened window.



Net start WuAuServ



Please test the Windows Update website and let me know the result. If the issue persists, to clarify the issue and provide more accurate troubleshooting steps, please assist me in collecting the following information.

 

Built pc* on Windows 10 is almost unusable

Let’s try to isolate the issue at this point, we suggest that you start your PC in safe mode with Networking. This is for us to identify if there are startup items that experiencing conflicts. Here are the steps:

• From Settings
  
  

• Type Settings in the Search box.
• Select Update & security > Recovery.
• Under Advanced startup, select Restart now.
• After your PC restarts to the Choose an option screen, select
  Troubleshoot > Advanced options > Startup Settings >
  Restart.
• After your PC restarts, you'll see a list of options. Select 4 or F4 to start your PC in
  Safe Mode. Or if you'll need to use the Internet, select 5 or F5 for
  Safe Mode with Networking.

• From the sign-in screen
  
  

• Restart your PC. When you get to the sign-in screen, hold the Shift key down while you select
  Power icon > Restart.
• After your PC restarts to the Choose an option screen, select
  Troubleshoot > Advanced options > Startup Settings >
  Restart.
• After your PC restarts, you'll see a list of options. Select 4
  or F4 to start your PC in Safe Mode. Or if you'll need to use the Internet, select
  5 or F5 for Safe Mode with
  Networking.

While on safe mode, check if you’ll be able to access already the
Command Prompt program to perform and run the DISM command as what was suggested on the initial response.

We'll wait for your update after trying the steps.