Windows 10: Windows Update via Proxy (1803 ok, 1809 not ok) - "We couldn't check for updates, because...

Discus and support Windows Update via Proxy (1803 ok, 1809 not ok) - "We couldn't check for updates, because... in Windows 10 Installation and Upgrade to solve the problem; Hello, in Windows 10 1803 it was possible to get Windows updates through a proxy. Since I upgraded to Windows 10 1809 it is not possible any longer... Discussion in 'Windows 10 Installation and Upgrade' started by PetrolDriver, Nov 26, 2018.

  1. Windows Update via Proxy (1803 ok, 1809 not ok) - "We couldn't check for updates, because...


    Hello,


    in Windows 10 1803 it was possible to get Windows updates through a proxy. Since I upgraded to Windows 10 1809 it is not possible any longer to get updates through a proxy. I tested it on several computers.


    It ends with this error: "We couldn't check for updates, because you aren't connected to the Internet. Make sure you have a cellular data or Wi-Fi connection and try again."


    This problem occurs after upgrading with the Windows upgrading assistent (Windows10Upgrade9252.exe) and when I setup a new computer with Windows 10 1809. So the Windows 10 1809 has a bug. :-(


    Is there a workaround to fix this problem?

    :)
     
    PetrolDriver, Nov 26, 2018
    #1
  2. user33331 Win User

    Win10: windows update stuck at never ending loop ?

    When in win10:
    • Update&security -> Windows update -> Finding update... .... .... ....
    Planning to download the latest Win10.ISO (vers.1803) and manually update:
    - Then wait that my ordered new SSD arrives and clone the old HDD to it.
     
    user33331, Nov 26, 2018
    #2
  3. Win 10 1803 to 1809 update

    Good day one and all.

    My Desktop computer running Win 10 updated from version 1803 to 1809 a while back, but my laptop/notebook running Win 10 version 1803 (As of a Check for updates today 15 Nov 2018 6:30 AM) still hasn't updated to 1809.

    I'm assuming the update 1803 to 1809 has now resumed after the earlier problems caused a suspension?

    Updates in general on the laptop are coming through as available, for example, yesterday (14th Nov 2018) the "Cumulative Update for Windows 10 version 1803 for x64 based Systems (KB4467702)" arrived and was installed okay.

    Any thoughts, suggestions?

    Thanks

    Arturo
     
    arturox---01, Nov 26, 2018
    #3
  4. AsRock Win User

    Windows Update via Proxy (1803 ok, 1809 not ok) - "We couldn't check for updates, because...

    Windows Updates failed to instal

    I'm not sure how differant XP media center Edition is but you could clear the history \ cache if these folders are there.

    Step 1 Register DLL files.

    =================

    By trying this step, we can check if the update engines are working properly.



    1. Close all instances of Internet Explorer.

    2. Click Start and Run, type "Regsvr32 atl.dll" (without quotes) in the Open box and click OK.



    Note: There is a space between regsvr32 and atl.dll



    3. Similarly, one by one, register the files listed below:



    Regsvr32 msxml3.dll

    Regsvr32 wuapi.dll

    Regsvr32 wuaueng.dll

    Regsvr32 wuaueng1.dll

    Regsvr32 wups2.dll

    Regsvr32 wucltui.dll

    Regsvr32 wups.dll

    Regsvr32 wuweb.dll

    Regsvr32 qmgr.dll

    Regsvr32 qmgrprxy.dll

    Regsvr32 jscript.dll



    Note: If you encounter errors while registering any of these files then skip that file and continue with the next one.



    If the issue persists, let's move on to the steps below to verify Windows Update services and temporary folders.



    Step 2 Verify the relevant Windows Update services.

    =========================================

    1. Click Start->Run, type "services.msc" (without quotation marks) in the open box and click OK.

    2. Double click the service "Automatic Updates".

    3. Click on the Log On tab, please ensure the option "Local System account" is selected and the option "Allow service to interact with desktop" is unchecked.

    4. Check if this service has been enabled on the listed Hardware Profile. If not, please click the Enable button to enable it.

    5. Click on the tab "General "; make sure the "Startup Type" is "Automatic" or "Manual". Then please click the button "Stop" under "Service Status" to stop the service.

    6. Then please click the button "Start" under "Service Status" to start the service.

    7. Please repeat the above steps with the other services:



    Background Intelligent Transfer Service

    Event Log

    Remote Procedure Call (RPC)



    Note: Event log service is enabled on all of the hardware profiles; this service does not have an option to enable or disable on certain hardware profile.



    If it still does not help, let's proceed to step 3.



    Step 3 Reload the Update temporary folders.

    ===================================

    One possible cause is that the temporary folder for Windows Update is containing corrupted files. Let's erase all the files there to get the system clean.



    1. Click Start, Run, type: cmd and press Enter. Please run the following command in the opened window.



    Net stop WuAuServ



    2. Click Start, Run, type: %windir% and press Enter.

    3. In the opened folder, rename the folder SoftwareDistribution to Sdold.

    4. Click Start, Run, type: cmd and press Enter. Please run the following command in the opened window.



    Net start WuAuServ



    Please test the Windows Update website and let me know the result. If the issue persists, to clarify the issue and provide more accurate troubleshooting steps, please assist me in collecting the following information.
     
    AsRock, Nov 26, 2018
    #4
Thema:

Windows Update via Proxy (1803 ok, 1809 not ok) - "We couldn't check for updates, because...

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