Windows 10: Windows Updates KB5044091, KB5046400 and KB5044273 made my laptop unable to play sound

Hi,On Thursday morning these 3 Windows Updates installed:KB5044091 KB5046400 KB5044273I have a Dell XPS 13 9360 laptop running on Windows 10. Windows and all my drivers are up-to-date. Sounds play in Windows Media Player, but not on any browser. I also use Wondershare Filmora, a video editing tool, and no sound there either. The volume was not at 0% in any of these.The laptop's master volume is at 100%. Spatial sound format is off, the left and right balance are both at 100%.The default format is at 24 bit 48000 Hz. Testing returns "Failed to play test tone". Same thing with other formats.I un

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Unable to play sound in Windows 10

Hi Larry,

Thank you for posting in Microsoft Community.

Let’s try below steps and check if it helps:

• 
  Press (Windows + X) and select
  control panel
  
• 
  Click on the Sound icon.
  
• 
  Under play back devices, right click on an empty area and place a check mark on “Show Disabled Devices” and “Show disconnected Devices.
  
• 
  You will now see the disabled audio devices with the arrow pointing down on them.
  
• 
  Right click on each listed disabled audio device that you want to enable, click on
  Enable and set it as default.
  
• 
  Click OK to close the Sound window.
  
• 
  Restart the computer and check the result.
  

If the issue persists you can try the below steps and check if it helps:

Check if any of the sound items in the device manager is disabled. If yes, then enable it. To do this, try these steps.

• 
  Go to Device manager.
  
• 
  Expand Sound, video and game controllers’ item.
  
• 
  Right click the sub sound items and click
  enable.
  
• 
  Restart the computer and check the result.
  

I suggest you to run the hardware and sound troubleshooter
and check if it helps.

• 
  Type “Troubleshoot” without quotes in search and click on
  Troubleshooting in the results displayed on the left side of the screen.
  
• 
  In the new window, click
  Hardware and Sound.
  
• 
  In the list of options, click on
  Hardware and Devices.
  
• 
  Click Next and follow the on-screen instructions.
  

Hope it helps. Please reply to us with the status of the issue.

 

Trouble with latest cumulative windows July 2024 update KB5040442 on Windows 11 Pro

After installing updates KB5044091 and KB5044273 my computer stopped booting. Microsoft was unable to help the tech blamed it on my hardware. I contacted the motherboard manufacture MSI, they gave me detailed instruction on how to install the BIOS. This fixed my computer. One or both of updates corrupted my BIOS. Microsoft need to know that this happened.

 

Windows sound not playing after recent Win10 Update

Hi all,

Symptom:
Since last windows update, windows doesn't play the windows sounds: Startup, UAC sound, exclamation, warning, notifications, etc.

Note: Other sounds, like games, videos, calls are working well.

I use SoundBlaster Z series sound card. Their recent driver update release notes lists that the driver is fixing this issue.

Actions taken:
Removed the driver completely
rebooted
Reinstalled the driver

Results:
After initial boot and subsequent restarts, the windows sounds play well.
After a computer shutdown and startup - the above symptom is introduced again, i.e., windows sounds don't play anymore.

I've repeated the steps above and ended up with the same problem.

Can anyone please assist?


Win10 Pro
Version 1909
OS Build 18363.657

Thanks.