Windows 10: Windows updates ruined my soundcard

A bunch of updates came in. After, my audio on the computer is now flat and miserable poor quality. I tried to rollback audio drivers and it did not seem to help.This is what came in today as far as audio is concerned. How can I undo the changes this made to my system so I can listen to audio again in clear quality? Realtek Semiconductor Corp. - MEDIA - 6.0.9287.1Sound Research Corp. - SoftwareComponent - 2.0.10.44Realtek Semiconductor Corp. - Bluetooth - 1.9.1038.3008 I don't use Bluetooth but it's sound-relatedIs there any way to undo the changes these made? I cannot get my sound back to n

:)

 

Win 10 update ruined my computer

I will gladly dispose of any "ruined computer" that Windows 10 has "ruined". Just ship them to me and I will take care of disposing of the "ruined" hardware!

 

Windows 10 update 'unplugged' my laptop soundcard. Help.


Hi;

It seems the last windows update (which i have since rolled back from to no avail) has 'unplugged' my internal soundcard in my alienware m17x r4 (a soundblaster recon 3di).

Turned computer on to find speakers not working and not listed under playback devices, jacks and headphones were however ok.

Today I tried to fix it by uninstalling all creative drivers and reinstalling (hadn't looked at device manager at this point). On trying to reinstall everything kept giving me "no supported device" type errors and wouldn't allow me to put creative drivers or software back on (tried extracting packages, running as admin etc).

Then I had a look at device manager only to find my soundcard was no longer listed but even worse there are no mystery devices to install drivers for. It also won't detect any new hardware. Using the add legacy option only gave me one option from creative as a manufacturer which was totally inappropriate. Dxdiag also shows no soundcard now, and the bios has nothing mentioning a sound device. There are however two entries under system devices in device manager called "high definition audio controller".

After a lot of rebooting I seemed able to install a driver successfully (using an installer, not directly via device manager) and the sb control panel (which I need for my jacks to work), however still no soundcard showing, no speakers and no sound through jacks. Eventually I tried using a program called drivereasy to check my drivers thinnking it might see something i couldn't. Happily I saw it had an entry for an audio device, and even listed it correctly as a recon 3di and offered to download an updated driver. However...it lists the device as unplugged.

How on earth do i force windows to see it again or virtually plug it back in?!

Since 'upgrading' from windows 7 Ive had a few problems with the sound and installing drivers but never had the entire device vanish....even from device manager. At my wits end, googled my arse off, tried a lot of suggestions but am going quietly insane.

 

Windows Updated(16299.309).KB4088776 Restart is required to complete.

Hi dalchina. Good news, I followed your suggestion and reinstalled the update and now it appears as "installed correctly" *Biggrin Maybe it was not necessary to run the Windows Update Troubleshooter or maybe if necessary. But using it I do not think it could have worsened something. The installation was very fast, unlike the first time it showed step 1 and step 2 completed.

Thanks for the suggestions and for the time to respond Best regards.


And thanks for the tip of that program, I'll have it on my list.