Windows 10: windows upgrade problem

Discus and support windows upgrade problem in Windows 10 Installation and Upgrade to solve the problem; When updating my Windows 10 Home Rev 1809 a get Message "unable to complete the update> am undoing changes do not turn off your computer> I get this... Discussion in 'Windows 10 Installation and Upgrade' started by CharlesMarx1, Feb 7, 2020.

  1. windows upgrade problem


    When updating my Windows 10 Home Rev 1809 a get Message "unable to complete the update> am undoing changes do not turn off your computer>

    I get this message 2 or 3 times a month. It started in the middle of the summer.

    Can anybody help mw?

    :)
     
    CharlesMarx1, Feb 7, 2020
    #1
  2. Nordic Win User

    Windows 10 upgrade problem, no input accepted

    I really hate having to come here and ask for help, but I really am stumped. It hurts my geek pride. I have a PC with fairly modern hardware in it. It has a p8p67 pro in it. I have tried upgrading windows 10 on it twice now. Both times I have had the same result.

    After windows finishes upgrading it goes to the log in/set up screen. I can't do anything. No keyboard or mouse input is accepted.

    I will list some, or hopefully all, of the troubleshooting steps I have tried:
    • Move keyboard and mouse to different USB ports.
    • Try different keyboard or mouse.
    • Restart computer, repeatedly.
    • Google for related issues.
    • Update Bios, because why not.
    • Create boot media and revert to windows 7.
    The windows 10 system restore boot media works fine with keyboard and mouse. All USB ports work in windows 7. I don't know what is wrong. I suspect that windows 10 is lacking a driver of some sort, but since the computer accepts no input I have no way of checking for which driver let alone installing it.

    Please help me figure this out. If I have to revert back to windows 7 again, I am not going to get it upgraded to windows 10. Thank you in advanced.
     
    Nordic, Feb 7, 2020
    #2
  3. dalchina Win User
    Windows 10 1709 System Restore problems...


    That seems to be an attempt at Option 2 in the tutorial, which requires you to
    a. Boot to a command prompt (Did you?)
    b. You then seem to be mixing steps 3,4 and 5, thus your command is incorrect.

    I suggest Option 1 is easier.

    If you still have problems, please repost listing each specific step and saying which option from the tutorial you are using. Thanks.
     
    dalchina, Feb 7, 2020
    #3
  4. Mussels Win User

    windows upgrade problem

    Windows 10 upgrade problem, no input accepted

    i've seen this when the stock USB drivers went kaput. Only ever seen it once - i used a PCI USB 2.0 card and connected the mouse and keyboard to that, and manually updated the USB 2/USB 3 drivers.
     
    Mussels, Feb 7, 2020
    #4
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