Windows 10: Windows won't turn on properly

My windows 10 PC does not turn on properly as when I turn it on it says preparing automatic repair with the windows logo and then it says diagnosing problem then it boots me into recovery mode where if I do anything to reset like change any of the start up settings it does the same thing or restart and the other advanced options don't work and say you need to sign in as an administrator, but there aren't any administrator accounts on this PC please can someone help it has been like this for a week now?

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Device won`t Turn On Properly

Hi Zain,

Thank you for posting your query on Microsoft Community. Let me assist you.

Provide us with the below details for better clarity on the issue.

• Why are you not able to install Windows 10?
• Are you getting any error message or code?

I suggest you to unplug all external devices connected to the pc and restart the system to check if you are able to get to the desktop screen.

You may refer to the steps provided by “Vanessa Sohtun” to perform an
Automatic repair of Windows 10 on your computer and check if that helps.

Redirecting

You can use the media creation tool to upgrade your current PC to Windows 10 or to create a USB or DVD and install Windows 10 on a different PC. As you are upgrading to Windows 10 on the same computer activation would not be an issue.

Installing Windows 10 using the media creation tool:
http://windows.microsoft.com/en-us/windows-10/media-creation-tool-install

Hope this information is helpful. Please get back to us with the information required, if you need further assistance, we’ll be glad to assist you.

 

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