Windows 10: Windows10doesnt recognize KOBO ereader

Has there been any update or new info with respect to Windows 10 recognizing a KOBO ereader.

:)

 

Kobo ereader

My Kobo ereader is not longer recognized by Windows 10

 

windows 10 does not recognize my Kobo ereader

I am extremely frustrated with both Microsoft and Kobo at this point in time. Kobo has told me to update my Microsoft 10, which I have done, but my Kobo is still not recognized by my computer. Kobo then tells me to contact Microsoft, Microsoft says to
contact Kobo. The end result is that my ereader is still not recognized by my computer and I am extremely frustrated by the lack of appropriate customer service from both Kobo and Microsoft. Neither is willing nor able to resolve issues. If anyone has a
solution, I would like to hear it, but right now, I will be looking into alternatives to both my operating system and my ereader.

 

windows 10 does not recognize my Kobo ereader

Same here. Windows 10 does not recognize my Kobo Aura One.

But on my other PC with Windows 7 the Kobo Aura One is recognized properly.

Some information on the Win 10 rig that causes the trouble:

• Surface Book, 16GB
• Win10 Pro, 64 bit, Version 1607
• Kobo Aura One, Software version 4.2.8110
• Kobo Desktop 4.2.6122

Here's what I have tried so far:

• Factory reset of the Kobo device
• Tried various different USB cables in various ports
• Installed the Kobo desktop app
• Searched for the most recent updates/patch for the Kobo device and installed them
• Searched for the most recent updates/patch/drivers for my Win10 rig and installed them
• I have tried the steps suggested by Mario Tum (Dec 26)
• Asked Kobo customer support for help (they asked me to try some default stuff like re-plugging in the USB cable, but no real help so far; they told me they have passed the issue to 'someone else' within Kobo - whatever that means)

Nothing resolved the issue. Since my Win7 rig recognizes my Kobo Aura One without any problems, I guess the problem lies with Win10.