Windows 10: Windows11 Issues - Camera and USB Accessories

Ever since I updated to Windows11 I am having lots of problems. If I use my camera with any app, I need to restart my computer after that to use the camera again. I actually can't restart anymore - need to do a power cycle by holding the power button when I try to restart it just never happens. Also randomly lose connectivity to my wireless USB mouse and keyboard - which works again after power cycle.Help?

:)

 

Windows 10 update issue - camera

Hi,

Thank you for posting your query on Microsoft Community.

I would require more information to help you better.

What is the make and model of the camera?

I would suggest you to make sure the camera is installed properly and listed under Device Manager.

Follow these steps:

• Press “Windows key + X” from keyboard.
• Select “Device Manager” option from the list.
• Check if the Camera is listed in the devices list.

If it is not listed then the Camera driver is not installed. I would suggest you to run “Hardware and Devices” troubleshooter to diagnose and fix the issue.

If the camera is listed in the device manager, then perform the following troubleshooting methods:

Method 1:

You may try running the Hardware and Device troubleshooter and check if it helps.

a. Press Windows Key +R, type Control Panel.

b. Type troubleshooting in the search bar, click on troubleshooting.

c. Click on Hardware and Sound, click on Hardware and Devices.

d. Follow the steps from the wizard to run the troubleshooter.

Method 2:

If that doesn’t work, then I would suggest you to perform troubleshooting steps from the link “What
to do if you have problems with an app” to diagnose and fix if the issue is with Camera app.

Method 3:

If this doesn’t fix the issue, I would suggest you to uninstall the camera from Device Manager then reinstall it and then check if this fixes the issue.

Follow these steps:

• Press “Windows key + X” from the keyboard.
• Select “Device Manager” option.
• Search for Camera, then right click and select “Uninstall”.
• Then restart the computer.
• Download the latest driver from the Manufacturer’s website and install it.

Please do let us know if you need any further assistance related to Windows, we will be glad to assist you.

 

ENTO USB Camera

Hi Ralph,

For us to properly install your USB camera, we need to make sure first that the camera is still detected on your computer. Do access your Device Manager and see if the camera is still there. If so, we suggest that you run the
Hardware and Devices troubleshooter to help us diagnose and address the problem.

To access Hardware and Devices troubleshooter, follow the steps below:

• Press the Windows key, then type in Troubleshooting.
  
• Click on Troubleshooting once it's up.
• On the left panel, click View all.
• Look for Hardware and Devices.
• Click it and follow on-screen instructions.

Update us on how it goes.

Regards.

 

Issue with camera and USB ports after 1809 update

Hi dadXZ,

Thank you for posting your concern on Microsoft Answer Community.

This issue may occur due to corrupt camera driver or settings. To get clarity of this issue and assist you with appropriate troubleshooting steps, kindly reply with the answers to the questions below.

1. May I know the make and model of your system?
   
2. Are you receiving any error message, when you are launching camera?
   
3. Have you checked for any pending updates for your computer?
   

Method 1: Check with Safe mode.

To diagnose whether this issue occurs in “Safe Mode”, let’s reboot the computer in safe mode and check if the issue appears there as well. I recommend you to follow this article

Start your PC in safe mode in Windows 10.

Method 2: Check for any Windows 10 pending updates.

I would suggest you to check if you have installed all the updates on the computer.

Open the Settings page > Go to
Update and Security> Click on Check for Updates. Once the updates are installed, restart the pc and check for the issue.

I also suggest you to refer this article
Camera does not work in Windows 10,and check if that helps.

Method 3: Uninstall the USB drivers from Device Manager.

I suggest you to uninstall the USB device from Device Manager, uninstall the device drivers from program list and then download the latest drivers from the manufacturer's website.

1. Open Device Manger by clicking on Windows key + X and selecting Device manager from the list.
   
2. Expand the USB section.
   
3. Find the USB device.
   
4. Right click USB and select Uninstall.
   
5. Select the check box delete the driver software for this device.
   
6. Reboot the computer after uninstall process has finished.
   

For more information, you can refer the Microsoft article on

How to: Install and Update Hardware Drivers in Windows 10, from
Andre Da Costa Created on January 20, 2016, and check if that helps.

We await your response.

Regards,