Windows 10: Windows11 update 24h2 has messed with my touchpad. Every time I touch it my screen goes...

I have tried updating the driver, uninstalling and reinstalling the driver with no success.

:)

 

Screen goes black when I touch the touchpad on my laptop

Hello,

I’m sorry to hear that you’re having trouble with your screen going black when you touch the touchpad on your HP laptop. This issue can sometimes occur due to outdated or incompatible drivers, incorrect settings, or interference from other devices. Here are some steps you can try to resolve the issue:

1. Update your touchpad and display drivers: Make sure your touchpad and display drivers are up to date. You can do this by going to the HP website and downloading the latest drivers for your laptop model.
   
2. Run the Hardware and Devices troubleshooter: Windows has a built-in troubleshooter that can help diagnose and fix issues with hardware and devices. To run the troubleshooter, go to Settings > Update & Security > Troubleshoot, find Hardware and Devices in the list of troubleshooters, and click on Run the troubleshooter.
   
3. Check for interference: Other devices such as wireless routers or cordless phones can sometimes cause interference with your laptop’s touchpad or display. Try moving your laptop away from other wireless devices to see if this improves the issue.
   

If these steps do not help, you may want to consider reaching out to HP Support for further assistance as this might be an hardware issue or an issue with the drivers provided by them.

I hope this helps! Let me know if you have any other questions.

Cristiana

 

touch screen

Hi,

We sure can provide some troubleshooting steps before you decide to get help from your laptop's manufacturer. Please follow the suggested solutions below:

Method 1: Check if the touch screen driver is enabled.

• In the Search bar, type Device Manager.
• Locate Human Interface Devices and look for touch screen.
  
• Right-click touch screen and check if it is enabled. If not, please enable it.

Method 2: Reinstall the touch screen driver.

• In Device Manager, go to Human Interface Devices.
• Locate touch screen again and right-click it to Uninstall
  the driver.
• Restart your PC to automatically install the driver.

Feel free to post back for updates.

 

Touch screen not working

Were you able to see if your driver is up to date?

We suggest to update the touch screen driver and check for resolution.

Follow the steps provided:

• Press Windows key and X on your desktop and click on Device Manager.
• Expand Human Interface Devices.
• Locate the Touch screen driver.
• Right-click on the driver icon and click on Update Driver Software.
• Click on Search automatically for the updated driver software.
• Follow the onscreen instructions to update the touch screen driver.