Windows 10: WindowsImageBackup USB Issues

Hi, I have a HP laptop running Win10 20H2 (64 bit), which I made a "WindowsImageBackup" of, on a USB 3.0 external drive connected to one of the laptops USB 3.0 ports. However, when I boot into recovery (Trouble Shoot, Advanced Options, System Image Recovery) to restore the Image, the external drive is not visible if connected to the USB 3.0 port. If you connect the drive to a USB 2.0 port on the laptop or use a USB 2.0 extension cable between the laptop USB 3.0 port and the external drive, it is recognized. Any thoughts as to why this is happening? --

:)

 

WindowsImageBackup USB Issues

Hi, I have a HP laptop running Win10 20H2 (64 bit), which I made a "WindowsImageBackup" of, on a USB 3.0
external drive connected to one of the laptops USB 3.0 ports. However, when I boot into recovery
(Trouble Shoot, Advanced Options, System Image Recovery) to restore the Image, the external drive is
not visible if connected to the USB 3.0 port. If you connect the drive to a USB 2.0 port on the laptop
or use a USB 2.0 extension cable between the laptop USB 3.0 port and the external drive, it is
recognized. Any thoughts as to why this is happening?


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AMD FX OC'ers Club

That's what the auto setting will do since you're over the 1333 mark it jumps to the next step which isn't listed or officially supported I assume by that ram.

At this point though I would suggest dropping the multi one step or .5 so that we can get something stable and possibly take the heat issue out of the picture for now.

 

Issue with USB ports turning off

Hi Mattx1,

Thank you for posting your question in the Microsoft Community.

1. Does the issue occur with all the USB devices plugged in to the PC?
   
2. Does the issue occur when you plug in the USB device to any of the UISB port on the PC?
   
3. Did you make any changes to the PC prior to this issue?
   

Let us try these steps one by one to check if that makes any difference.

Step 1: Suggest you to run the Hardware and Devices Troubleshooter and check if that helps.

1. From the Settings screen, choose Update & Security.
   
2. Select Troubleshoot. Look for Hardware and Devices Troubleshooter and run it.
   
3. Follow the on-screen direction to complete the process and if required please apply the fix it.
   
4. Once it is done, please reboot the computer and check the status.
   

Step 2: Suggest you to uninstall and reinstall the USB drivers on the PC to check if that helps.

1. Press ‘Windows + R’ keys, type ‘devmgmt.msc’ in run window and press Enter.
   
2. In Device Manager, expand "Universal Serial Bus Controllers".
   
3. Right click a device under "Universal Serial Bus Controllers" and click uninstall.
   
4. Perform same step for other devices. When completed, restart the computer.
   

All USB controllers will reinstall automatically.

Article for Reference.

Automatically diagnose and fix Windows USB problems:
https://support.microsoft.com/en-us/help/17614/automatically-diagnose-and-fix-windows-usb-problems

Hope this helps.

Let us know if you got the help you needed by clicking ‘Yes’ or ‘No’.

Regards,

Srimadhwa B

Microsoft Community-Moderator