Windows 10: winodws installing old graphics drivers

i recently update my grpahics drivers to latest ones with the help of intel driver and support assistant.but after i reboot windows automatically installs the old drivers which is 2 years old one and my pc starts to lag in games with live kernel event error how do fix this issue can someone help me pls.my pc specs are CPU - intel core i5 10th genRAM - 8gbstorage - 256gbgpu - intel uhd graphics

:)

 

Graphics driver failed durring installation

Hi Ben,

Thank you for contacting Microsoft Community. I will surely help you.

To understand the issue better, I would need more information from your end.

• Do you get any error messages while booting the computer normally?
• What is the make and model number of the computer?

This issue could have occurred if the driver is not installed properly.

I suggest you to boot the computer to Safe Mode with Networking and check if the issue occurs. If the issue do not occur in Safe Mode with Networking, I suggest you to install latest graphics driver and check if you face any issues.

Step 1:

I suggest you to refer the article and check if it helps.

http://windows.microsoft.com/en-in/windows-10/start-your-pc-in-safe-mode



Step 2:

Now install latest graphics driver and check if you can boot the computer normally.

Hope this information helps. Reply to the post with an updated status of the issue so that we can assist you further.

 

Graphics driver "requires further installation."

Hi Michael,

Thank you for posting your query in Microsoft Community.

I understand the inconvenience that you are facing, I will be glad to you help you.

The issue could be if the drivers are either not updated or get corrupted. So, I would suggest you to update the display drivers and see if it helps you to fix the issue.

Method 1: Update display adapter driver.

Step 1: Check for the latest driver update through Windows Updates.

• 
  At the Start screen, type
  Windows Update.
  
• 
  Click or tap Settings on the right side of the screen, and then select
  Install optional updates from the left results.
  
• 
  When the Windows Update control panel opens, click on “Check for Updates” on the top left corner to receive a fresh list of updates.
  
  Incompatible or not properly installed graphics card drivers are the most common cause of this issue.
  

Step 2: Follow the steps below to update the graphics/display drivers.

• Press Windows + X key on the keyboard.
• Go to device manager.
• Right-click your display device.
• Click Update Driver Software and then follow the steps in the wizard that appears.
• Restart the computer and check.

Let us know the status of the issue. We will assist you further.

Thank you

 

Custom Driver : Intel HD Graphics & ATI Combo (Alpha) - by nIGHTmAYOR

according to laptop support page they do list an old downloadable driver for intel for windows 7 , weather this is related to there being several variants of that laptop or this laptop has switchable graphics i may just suggest you reset the bios and see if things change , if yes you may be able to apply step 2 , if not then apply step 4 and call it today , you are still better off being on the high performance gpu .

Out of curiosity can you take a snap shot from Settings > System > Display. Scroll down and click the “Graphics Settings” ?