Windows 10: Wired keyboard & troubleshooting for Dell S2722QC

I have a dell latitude 3520, a macbook pro from 2017, and a Dell S2722QC monitor. I also have a wired keyboard and moust hooked into the monitor. When I have both laptops connected to the monitor through the USBC and HDMI cords, the mouse and keyboard will only respond to the device connected to the USBC. How can I get the mouse and keyboard to seamlessly switch over to respond to the other input when I switch inputs?

:)

 

asus wired usb keyboard

Hi,



Thank you for posting your query in Microsoft Community.

I understand your concern and will assist you to resolve this issue.

I suggest you follow the steps below and check if it helps.

Method 1: Troubleshoot

Windows 10 has a built-in troubleshooter to check and fix issues with hardware and devices. I would suggest you to run this troubleshooter to check if the issue is with your mouse. Refer these steps:

• Press Windows key +X, select Control panel
• Change the view by option on the top right to Large icons
• Click on troubleshooting and click on the view all option on the left panel
• Run the Hardware and devices troubleshooter

Method 2.

Try updating the latest keyboard devices from the manufacturer's website and check if the issue persists.

Follow the steps to update the Keyboard drivers:

a. Press Windows key + X key and click Device Manager.

b. Expand the Keyboard driver.

c. Right-click on the HID Keyboard Device and click on Update driver software.

d. Restart the computer and check.



Hope this helps. If the issue remains unresolved, please get back to us and we would be happy to help

 

Wired Keyboard and Mouse Stop Working - Windows 10

Wired Keyboard and Mouse Stop Working - Windows 10
I have an old Dell Studio that is running windows 10 ---

Ir has Windows 10 and SSD installed - to me it does what it needs to do but this darn mouse and keyboard stuff stopping working with no rhyme or reason is making me very frustrated.

Keyboard and Mouse are wired - NOT WIRELESS

• I cannot easily unplug and plug in the mouse/keyboard to get it going again... they are still lit up but they are dead basically and I have to do a hard reset.
  
• USB selective suspend is disabled.
• I checked the drivers for the keyboard and mouse and they are updated.
• I checked to see if PC has KB4074588 and it does not.

I am not sure what else to do.... I can go days without the issue and then days where anytime I step away from the PC it stops working.

I can say when it is working it just does not just stop ... only when I walk away and the machine is idle or the screen is locked.

Any suggestions would be appreciated.

 

Microsoft 200 Wired USB Keyboard Unloading and Reloading Drivers in Windows 10

Hi Matthew,

We appreciate you for being part of Windows 10.

Before proceeding, we need more information to help you better.

• As you are using Microsoft 200 Wired USB Keyboard,
  Do you face this issue on keyboard which came with PC also?
• What is the make and model of your computer?
• Did you try to connect the keyboard through the other USB ports?

I suggest you to follow the below methods and check if it helps.

Method 1:

I suggest you to run the Hardware and devices troubleshooter and check if it resolves the issue.

• Press Windows + X keys on the keyboard and select
  Control Panel
• Type Troubleshooting in the search bar on the
  Control Panel.
• Click on View all on the left navigation pane.
  
• Click on Hardware and devices to run the power troubleshooter.
• Click on Advanced on the Hardware and devices troubleshooter dialog box and click on
  Run as administrator (Enter the credentials if required).
• Click on Next and follow onscreen instruction complete the Hardware and devices troubleshooter.

Method 2:

Please follow the steps given here to uninstall and then reinstall the keyboard drivers.

a) Press Windows +X keys on the keyboard.

b) Select Device Manager.

c) Find and Microsoft 200 wired keyboard, right click on driver and click on
uninstall.

d) Follow the onscreen instructions to uninstall the keyboard drivers.



Method 3:

Now, try to connect the keyboard to other USB port and try to install and check if it helps.



If the issue persists, I suggest you to update the latest display adapters from the manufacturer’s website and check if it helps.

Kindly let us know if you need any further assistance with Windows. We are glad to assist you.

Thank you.