Windows 10: Wireless adapter boot looping

we have a Microsoft surface wireless adapter v2 that when plugged in goes to the Microsoft logo then restarts its self. gets to the same page and restarts again.


we have tried several different displays. I have also looked in your trouble shooting page for the adapter. the 10 second reset doesn't work. we cant connect our surfaces to do any upgrades etc as it doesn't get that far when turning on.

:)

 

Wireless Adapter not working

Hi Nabil,

Thank you for keeping us updated on this query. We will assist you in resolving your issue.

Method 1:

Step 1: Update network adapter driver from the device manager by following the steps below and check if the issue is resolved.

• Press Windows key + X keys on the keyboard and click on
  Device Manager from the options.
• Expand the Network adapters from the options.
• Right click on the wireless network card and select Update option.
• Restart the computer and check if the changes are effective.

Step 2: If the issue persist, I suggest you to uninstall the network adapter driver from the device manager by following the steps below and check if the issue is resolved.

• Press Windows key + X keys on the keyboard and click on
  Device Manager from the options.
• Expand the Network adapters from the options.
• Right click on the wireless network card and select Uninstall.
• Restart the computer for automatic installation of network adapters and check if the changes are effective.

Hope this helps !



We are happy to assist you with any issues pertaining to Windows.



Thank you.

 

Miracast not working with Microsoft Wireless Display adapter

Hi Larry,

Disabled wireless frequency band is one of the possible reasons why this issue is happening. We recommend checking the band frequency settings. Follow the steps below:

• Open Device Manager.
  
• Double-click Network adapters to expand.
  
• Right-click the Wireless-AC Network Controller, then click Properties.
  
• Click Band in Advanced. Then set it to Auto
  and click OK.
  
• Check if your adapter could work now.
  

Keep us in the loop with the result.

 

Broadcom 802.11abgn Wireless SDIO Adapter is not working

Hi Tracey,

Corrupted wireless driver is one of the possible reasons why this issue is happening. We recommend uninstalling the driver to help resolve the issue. Follow the steps below:

• Open Device Manager.
  
• Click Network adapters to expand the list.
  
• Right-click Broadcom 802.11abgn Wireless SDIO Adapter, then click Properties.
  
• Go to Driver tab.
  
• Click Uninstall.
  
• Restart your computer.

Note: After restarting your computer. Windows will automatically install a generic driver on your computer.

Keep us in the loop with the result.