Windows 10: wireless connection slows down internet connection

When the laptop is connected to our internal network, our speeds drop to almost zero. The wireless driver appears to be up to date and working properly. Any solution?

:)

 

taskbar network connectivity icon not showing connected but internet

Hi, you could start by running through the ideas here and posting the result of each:
Wireless network shows Not Connected but internet works [STEP-BY-STEP GUIDE]

History: (usually omitted by posters)
When did you last connect normally, and what might have changed since then?

 

Slow Internet connection

Hi,



Thank you for writing to Microsoft Community Forums.



We understand the difficulties that you are facing with internet lag in your laptop and in order to get clarity and to assist you accordingly, please reply with the answers to the questions below.

• What is the make and model of the laptop?
• What is the Windows 10 version and Build installed? (Type winver in Windows search/Run command)
• What type of internet connection are you using (wired/wireless)?
• Are you facing lag issue with any other device like a smart phone or a different laptop to the same network?
• Do you face the same issue connecting the Laptop to a different network?
• Did you try connecting the laptop using an Ethernet cable?

We would suggest you to refer this article: Why is my Internet
connection so slow?



Note: This article is for Windows 7,but it holds good for Windows 10



We await your response.



Aditya Roy

Microsoft Community – Moderator

 

Unable to connect to wireless internet connection on Windows 10

Hello Linda,

I understand that you are facing issues with accessing the internet connection on your device. Do not worry we will help you with this issue.

Provide us additional information to assist you better with this issue:

• What is the complete error message/ error code of this issue?
• What is the make and model of your device?
• Have you made any changes to the operating system prior to this issue?
• Is this issue specific to wired/ wireless internet connection?

Try few of the below troubleshooting steps and check if you are able to access the internet connection on your device.

Step 1: Use Internet Connection Troubleshooter when the connection drops.

Internet Connection Troubleshooter
find and fix the problems with connecting to the internet or to websites.

• Click on Start; in the start search type
  Troubleshooter and hit Enter.
• In the left pane, click on View all.
• Click on Internet Connection Troubleshooter.
• Select Advance and click on
  Run as Administrator.
• Click Next and follow the on-screen instructions to complete the troubleshooting process.

Step 2: Run Network Adapter troubleshooter

Network Adapter troubleshooter find and fix the problems with wireless and other Network Adapter.

• Click on Start; in the start search type
  Troubleshooter and hit Enter.
• In the left pane, click on View all.
• Click on Network Adapter Troubleshooter.
• Click Next and follow the on-screen instructions to complete the troubleshooting process.

Step 3: I suggest you to update the Network Adapter drivers and check if it helps.

• Press Windows key + x key on your keyboard.
• Select Device manager.
• Expand Network adapters. Right-click on the device and click
  Update driver software
• Restart the computer and check if the issue persists.

Hope it helps. Reply to the post with an updated status of this issue and required information for further assistance.

Thank you.