Windows 10: Wireless Earbuds Galaxy Buds + connecting as a headset with only music, cannot connect...

Hey guys,


I've run into a problem with my wireless headphones. I've been using a bose headset with no issues until now but recently I tried to connect a pair of galaxy buds+ and it registers it as a headset without a microphone.


I have attempted some troubleshooting but to no avail. I am unable to connect to the microphone via sound settings > recording, although the device shows up disconnected.


Is this an issue with my computer drivers or is it an issue to do with the earbud software?

any help on this would be greatly appreciated.

:)

 

Issues while connecting Galaxy Earbuds to HP PC

I am having trouble connecting by galaxy ear buds to my HP envy laptop

***Original title: bluetooth connection***

 

Issues while connecting Galaxy Earbuds to HP PC

Hi Christian,



Thank you for writing to Microsoft Community Forums.



I understand that you are facing issues while connecting the Galaxy Earbuds on your PC via Bluetooth. For further clarity on the issue, please respond to the questions below.

1. Is this the first time you are trying to connect the Earbuds?
   
2. What happens when you try to connect? Do you receive any error?
   
3. Have you tried connecting them to another PC?
   
4. Which build version of Windows 10 are you using currently?
   
5. What is the exact model of the PC?
   

Refer the article
Which version of Windows operating system am I running?



Meanwhile, I would suggest you to refer the article
Fix Bluetooth problems in Windows 10



You may also want to check the HP support document on
connecting Bluetooth Devices.



If issue persists, I would suggest you to check if there are any Windows Updates pending to be installed. Refer the article

Keep your PC up to date



Please get back to us with the detailed information to assist you further with the issue.



We await your response.



Regards,

Prakhar Khare

Microsoft Community – Moderator

 

Windows 10 can't control volume with Galaxy Buds connected

I was having the same problem with my HP Pavilion so I tried all the same steps as you, but had no luck and
I found that volume control was stuck on 20 for some reason. I tried resetting my Galaxy Buds from my phone and that worked temporarily then stopped.

I then restarted my laptop as I never really turn it off - and that worked instantly, I can now turn up and down the volume for my Galaxy buds using the volume keys on my keyboard. Try turning your laptop on, then restart it and check if the volume keys
are working. It would also be a good idea to restart your laptop every once in a while to prevent bugs like this in future.