Windows 10: Wireless Earphone Stereo cannot connect and is stuck in "Hands Free". I tried everything,...

submitted by /u/KurachiM
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:)

 

Bluetooth connection with wireless earphones

Hi Amrita C.,

I'd like to know more about your concern. Kindly verify if this is the first time that you will connect the wireless earphone to your computer. Have you tried connecting the wireless earphones to another device? If so, are you experiencing the same issue? Which
operating system are you using?

Meanwhile, you can run the Hardware and Devices troubleshooter. Follow the steps below if you are using a Windows 10 device:

1. On the Start menu, type Troubleshoot and then hit
   Enter.
   
2. Under Find and fix other problems, click Hardware and Devices, and then select
   Run the troubleshooter.
   

Let us know how it goes and we'll assist you further if needed.

 

Wireless stereo headset

When you setup your BT headset, if it supports that ability to listen to sounds it will appear in the services listing. Not only will HANDS FREE appear but if wireless stereo is supportes, it will appear.

 

Why does Spotify take control of my Bluetooth earphones' stereo output?

I own Bluetooth earphones, which I have paired with my Windows 10 laptop.

I can happily listen to audio from various different sources, until I play music through Spotify. Once I do, Spotify seems to completely hijack the stereo output device. If I pause the music and attempt to listen to another source (such as YouTube), I can no longer hear the audio playback despite seeing the amplitude bar move in the Windows sound settings. However, if I resume the Spotify music whilst the other sound source is still outputting, I can hear the other sound in the background of Spotify's output. Without restarting the earphones, I have found two ways of restoring the ability for other applications to output sound:

• If I right click on the earphones' Hands-Free device in the Windows playback device list and select "Test", I briefly hear the test output via the Hands-Free device and then suddenly the stereo output from the non-Spotify application continues.
  
• If I close Spotify whilst music is playing (and so the other app's audio can be heard in the background), the audio from the non-Spotify application can be heard again. However, if I close it whilst Spotify is paused, the non-Spotify audio does not resume.
  

I've found a hotfix in which disabling "Show desktop overlay when using media keys" from the Spotify settings prevents this issue from occuring, but what is causing this strange behaviour?

Note: I've disabled the ability for applications to take exclusive control of both the "Stereo" and "Hands-Free" playback devices for my earphones, to no avail.