Windows 10: Wireless internet works, multiple devices not connecting via ethernet

Last week or so, we had a storm, and devices got unplugged. Internet service was out briefly. Wireless internet came back shortly after, but my desktop and our PS4 both can't connect to the internet via ethernet, and I can't figure out why. I've done the usual stuff: power cycle, tried out other ethernet cords, etc. Comcast has said that it's not on their end, and our wireless signal is fine, so we're clearly getting signal through the modem and out through the router. My desktop is plugged into a different modem, but also won't connect to the one attached to the router. A hard reset of the modem didn't help, whether through the button or through the configuration settings. My desktop is claiming that there's no ethernet cable plugged in, though there definitely is. I'd suspect a broken port if the PS4 weren't having the same issue. I've tried a few things on the desktop, including installing the most recent drivers for the network adapter, rolling back the driver, disabling/renabling, and just deleting it and let it reinstall one on restart, and trying to reset the IP stack. I'm posting links to screenshots of some of the command prompt commands I've tried, and the results. They vary a little bit, I've gone into the registry to enable some permissions after access was denied. Any ideas you can send my way are greatly appreciated.
https://i.imgur.com/kK6y2mE.png https://i.imgur.com/lVWm470.png
Link to my computer model: http://www.newegg.com/Product/Produc...82E16883258020
My modem is a Netgear cm400. Currently all of the lights save the ethernet light are solid green.

:)

 

Windows 10 No "WiFi" Option

I am connected to the internet via an Ethernet connection. I need to access my WiFi network, but no WiFi option shows up in Network & Internet list on the left hand side of the page and the only available network showing is to my **** Router which is connected
by Ethernet. The wireless router is working and several other devices are connected, but I cannot see the wireless network on my computer and it has a wireless card. When we set up the router at first it would only connect via wireless and not by Ethernet.
I wanted the Ethernet connection for the desktop computer for the speed, so we disabled the wireless during the set up of the router. The wireless now does not even show up to be enabled. Any ideas.

 

Server cannot be found

Hi,

To isolate the issue, please answer the following:

• How are you connected to the internet? Is it through wireless or via Ethernet cable?
• Is this also happening to other websites?
• Are all devices that are connected to wireless or via Ethernet cable impacted?

You may also contact your internet service provider if all devices are impacted.

Regards.

 

Welcome to the forum on a none working of from a CNC prompt type ipconfig /all. Then tracert 294.119.131.66 post both results

 

Here are the results, thanks for your help!

Microsoft Windows [Version 10.0.10586]
(c) 2015 Microsoft Corporation. Allrights reserved.


C:\WINDOWS\system32>ipconfig /all


Windows IP Configuration


Host Name . . . . . . . . . . . . :Aang
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . :Hybrid
IP Routing Enabled. . . . . . . . :No
WINS Proxy Enabled. . . . . . . . :No


Ethernet adapter Ethernet:


Media State . . . . . . . . . . . :Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . :Realtek PCIe GBE Family Controller
Physical Address. . . . . . . . . :94-DE-80-92-FE-F1
DHCP Enabled. . . . . . . . . . . :Yes
Autoconfiguration Enabled . . . . :Yes


C:\WINDOWS\system32>tracert294.119.131.66
Unable to resolve target system name294.119.131.66.

 

the trace needs a space you put tracert294.119.131.66 should be tracert 294.119.131.66
It stating media not connected does the router port show its connected to the pc

 

I actually did put it in with a space, not sure why it's displaying like this when I copied it over. Tried it again just to be sure, but I get the same message "Unable to resolve target system name 294.119.131.66." Typed it in as "tracert 294.119.131.66"

Currently, four of the five lights on the modem are on. The ethernet light is off. There's no indication that it is connected, but everything is definitely plugged in correctly.

 

Since this modem belongs to your provider (TWC I assume) I would take the modem to their store and have it exchanged. Clearly the provider end is working but not the connection between the modem and your computer. Do you have by chance a router in between these two devices??

 

There's no router in this setup: in another room there's another modem and router, which are definitely working. While I'm not 100% sure that this modem is working (the Netgear) I did use the other one (a Motorola) and couldn't connect to the internet using that one either.

 

Sounds like your NIC in your PC got damaged. Are the lights on at the jack of your NIC? yellow and green?? if not your NIC is damaged. In that case uninstall the driver for this card and replace the card with a known good one. Setup your connection (dynamic IP / Static IP) and you should be up and running in no time....

BTW: the green light shows if your connection is good, the yellow is flashing when data is transferred... If the green is off your NIC does not have a connection or is dead...

 

I have a problem here. Why are you asking the OP to tracert an invalid IP address? The highest valid numeric value for any number in the dotted quad address format is 255. 294 is higher than 255, so ergo, invalid. I imagine you're trying to provide some kind of multicast address, but the address you provide can never resolve. Please correct, or explain.
Thanks!
--Ed--

PS: Here's a quote from my college textbook, Guide to TCP/IP, 5th edition, page 52: "Numeric IPv4 addresses use dotted decimal notation when expressed in decimal numbers and take the form n.n.n.n, where n is guaranteed to be between 0 and 255 [inclusive] for each and every value."

 

Grizzly, I think you're right: neither light is on by the ethernet port in my PC. I had kind of disregarded the idea since other devices are also down, but I guess it's coincidental. Thanks for your help!

 

Sorry to respond so late but I was kind of out of town. If no light comes up your NIC is definitely kaputt (defective in english ;D).
In your case I would pull up the device manager and remove the network card (uninstall) and delete all the drivers for it. Then turn PC off and replace the NIC , reinstalling the new drivers...

Otherwise you will have orphaned drivers on your PC which can, if too many, slow down your PC