Windows 10: Wireless Mouse keeps getting turned off automatically !

I purchased Lenovo's L-300 wireless mouse, around 1-2 months back from the local Lenovo store. For the last 2-3 weeks, I have been noticing my mouse loses connectivity on its own randomly, at times just if I lift the mouse in the air & keep it back, it happens - sometimes just out of the blue - there's no consistent behavior to conclude what may be the issue. It has this red sensor light at the bottom of it - it usually shows up when you lift the mouse but when this connectivity loss happens - it doesn't glow light. I suspected may be battery has worn out but when I turn off & turn on the mouse, it works well for a certain while & again it loses power automatically. I'm literally baffled on what to do next. I have used Logitech & Dell's wireless before on my W7 laptop - used Logitech for few weeks on my Lenovo too, never had any prob back then. I was wondering if you guys had any tips ? With my Logitech's mouses - only when the mouse battery was about to wear off - I used to have issues & replacing the battery worked but with Lenovo, its totally different. I have noticed the issue is not with USB dongle of Lenovo.

:)

 

Install wireless mouse

Hi Daniel,



Thank you for writing to Microsoft Community forum.

• What is the make and model of the wireless mouse?

You may follow the steps listed below and install the wireless mouse.

• Open ‘Settings’ and click on ‘Devices’.
  
• Click on ‘Bluetooth and other devices’ and turn on Bluetooth.
  
• Turn on your mouse meanwhile using the ‘On/Off’ switch.
  
• Press the ‘Pairing’ button on your mouse if present.
  
  (Go through the user manual to find out if your mouse has a pairing button and where it is located.)
  
• Allow the mouse to pair.
  

Hope it helps.

Let us know if you got the help you needed by clicking ‘Yes’ or ‘No’.

 

Logitech Wireless Mouse

Hi Ken,

Not working wireless mouse could be due to the following:

• Outdated device driver
• No device driver installed
• Faulty wireless mouse receiver

We would like to know some information to better isolate the issue:

• Have you done any changes (like updating your Windows) on your computer prior to the issue?
  
• Have you tried using using your wireless mouse on other computer and checked if the issue persists?
• Have you tried updating your wireless mouse driver?

For initial troubleshooting steps, we suggest that you follow the steps below on how to run Windows troubleshooter:

• Type troubleshoot in the search box and press Enter.
• Select Hardware and Devices, then click
  Run the troubleshooter.

If the troubleshooter didn't work, you can check this
article about updating your wireless mouse driver.

Let us know if you need further assistance.

 

Wireless mouse "driver is unavailable" issues

Hi,

The error Driver is unavailable means that there is no available driver installed for your mouse that’s why it is not working. We suggest that you check the mouse driver from the device manager. Follow the steps below:

• Open Device Manager.
• Look for Mice and other pointing devices and click it to expand.
• Check if there is a driver for the wireless mouse.

If there is none, we suggest that you visit the manufacturer’s website of the mouse and download then install the latest mouse driver compatible to Windows 10.

Get back to us if you need further assistance.