Windows 10: WIRELESS MOUSE NOT CONNECTING

Hi


Myself and my father have been trying for two days to get our Genius wireless mouse to connect to the computer to no avail. We have got the keyboard to connect but it wont pick up the mopuse. We have done everything we can think of and followed many instructions and a few tutorials

:)

 

Logitech Wireless Mouse

Hi Ken,

Not working wireless mouse could be due to the following:

• Outdated device driver
• No device driver installed
• Faulty wireless mouse receiver

We would like to know some information to better isolate the issue:

• Have you done any changes (like updating your Windows) on your computer prior to the issue?
  
• Have you tried using using your wireless mouse on other computer and checked if the issue persists?
• Have you tried updating your wireless mouse driver?

For initial troubleshooting steps, we suggest that you follow the steps below on how to run Windows troubleshooter:

• Type troubleshoot in the search box and press Enter.
• Select Hardware and Devices, then click
  Run the troubleshooter.

If the troubleshooter didn't work, you can check this
article about updating your wireless mouse driver.

Let us know if you need further assistance.

 

Wireless Mouse connects as a keyboard

Hi there.

I've tried doing all of these steps, and it still doesn't work. I can see the device in 'Connected devices' in 'Settings'. It is listed as 'Microsoft Nano Tranceiver' but has a keyboard icon next to it. the mouse is a Microsoft Mouse 1850. This also occurs
with other wireless mice I have tried, and they connect but all have the keyboard icon next to them.

Thanks,

Jordyn

 

Wireless mouse "driver is unavailable" issues

Hi,

The error Driver is unavailable means that there is no available driver installed for your mouse that’s why it is not working. We suggest that you check the mouse driver from the device manager. Follow the steps below:

• Open Device Manager.
• Look for Mice and other pointing devices and click it to expand.
• Check if there is a driver for the wireless mouse.

If there is none, we suggest that you visit the manufacturer’s website of the mouse and download then install the latest mouse driver compatible to Windows 10.

Get back to us if you need further assistance.