Windows 10: Wireless network adapter automatically shuts off every time I play a game on Steam.

I play a game on Steam online and I've been playing since the end of last year when I bought my laptop. Recently however, whenever I join into an online lobby and the game is about to begin, my internet shuts off on my laptop only and my wireless network adapter gets disabled automatically with the explanation point sign. I have tried going into properties and unchecking the box that says "allow windows to turn off device to save power" and have tried uninstalling the device and then reinstalling my adapter and checking for updates which isn't fixing the problem.

Anyone have any advice?

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Wireless Adapter not working

Hi Nabil,

Thank you for keeping us updated on this query. We will assist you in resolving your issue.

Method 1:

Step 1: Update network adapter driver from the device manager by following the steps below and check if the issue is resolved.

• Press Windows key + X keys on the keyboard and click on
  Device Manager from the options.
• Expand the Network adapters from the options.
• Right click on the wireless network card and select Update option.
• Restart the computer and check if the changes are effective.

Step 2: If the issue persist, I suggest you to uninstall the network adapter driver from the device manager by following the steps below and check if the issue is resolved.

• Press Windows key + X keys on the keyboard and click on
  Device Manager from the options.
• Expand the Network adapters from the options.
• Right click on the wireless network card and select Uninstall.
• Restart the computer for automatic installation of network adapters and check if the changes are effective.

Hope this helps !



We are happy to assist you with any issues pertaining to Windows.



Thank you.

 

Internet drops whenever I play a steam game

I'm having this weird issue on my new Laptop. Whenever I play a Steam game that's connected to the internet (e.g. Rocket League or Slay The Spire with Twitch Integration enabled) my internet seems to drop below 1 Mbit/s up and down. This seems to only affect my Laptop though. The Internet connection for e.g. my Phone is still stable. I'm using WiFi for both.
This seems to happen only for games I bought on Steam. However, I don't have to start them through Steam for my internet to drop. E.g. Starting Slay The Spire through the jar with Twitch Integration enabled also causes the internet to drop. If Twitch Integration is disabled, no drop happens.

Also testing with MoonLighter yielded the following result: Starting the game normally causes the internet to drop. However, if I block the Game in the Windows Firewall, the internet connection is unaffected if I open the game.

Speedtest on my Laptop with no Steam game open:
Screenshot
(26.7 Mbit/s down / 9.01 Mbit/s up)

Speedtest with RocketLeague open (Only in the Main Menu without joining a game):
Screenshot (0.53 Mbit/s down / 0.20 Mbit/s up)

After googling a bit I found this tip that states turning off flow control is a potential fix. This did not work for me.

My Laptop has two different Network adapters: Intel (R) Dual Band Wireless-AC 3165 and Realtek PCIe GBE Family Controller

If anyone knows a way to fix this or why it is happening please speak up. Help is greatly appreciated. Thanks in advance.

 

automatically shuts offs the game

Hi saurabh biyani,



Thank you for posting on the forum.

According to your post, the game Temple Run is automatically shutting off on your Nokia Lumia 620.



Please try all the troubleshooting steps in this article:

http://support.microsoft.com/kb/2508228/en-us



If the issue persists, please contact the game publisher for further assistance.



Kind Regards,