Windows 10: Wireless Network Printer - Windows 10

I cannot connect my wireless network printer to this new windows 10 computer. The system doesn't find any printers when searching?

:)

 

wireless printer

Have you downloaded and installed the latest Windows 10 driver?

http://ftp.hp.com/pub/softlib/software12/COL345...

Step 1: Prepare for installation

Before setting up the printer on your wireless network, gather the network name and password, and turn on your router, printer, and computer.

Gather the following items:

Network name: The network name is the SSID.

Security passphrase (WEP key or WPA)

A computer that is connected to the wireless network

Internet access (recommended): HP recommends broadband Internet access such as cable or DSL.

note:

Internet access is not required for you to install your printer with a wireless connection. However, you do need Internet access to use Web Services, get printer updates, and to download drivers from the HP website.

Your wireless-capable printer: Place it close to the computer during the installation procedure.

Make sure the printer, router, and computer are all turned on, and that the computer is connected to the same wireless network you want to connect the printer to.

Disconnect the USB cable if it is connected to the printer.

Optional: If you previously installed the software for a USB connection and now want to change to a wireless network connection, remove the USB installation before you continue.

Search Windows for your printer model name, then click the printer name in the list of results.

The printer software opens.

Click Utilities, then click Printer Setup & Software Selection.

Click Convert a USB connected printer to wireless or Connect a new printer depending on your version of Windows.

Follow the on-screen instructions to complete the connection. Once the printer has been set up on the wireless network, there is no need to continue with the steps in this document.

Step 2: Connect your wireless printer to a wireless network

Connect your printer to your wireless network using the following steps.

Search Windows for your printer model name, then click the printer name in the list of results.

The printer software opens.

Click Utilities, then click Printer Setup & Software Selection.

If you previously installed the software for a USB connection and now want to change to a wireless network connection, remove the USB installation before you continue

Follow the on-screen instructions to complete the connection. Once the printer has been set up on the wireless network, there is no need to continue with the steps in this document.

Step 3: Download and install the printer software

 

Unable to print to a network printer when connected to both wireless and wired networks

Hi Ben,

Your printer may not connect properly due to incorrect printer or network sharing settings. To isolate your concern, we'd like to ask the following:

• Have you made any recent changes in the settings prior to experiencing the issue?
  
• Does this issue only happen when trying to print a certain document or it happens to all of them?
  
• Are you getting any error messages when trying use the wireless printer?
  
• What troubleshooting steps have you tried so far?
  

In the meantime, we suggest that you follow the troubleshooting steps provided on this link.
The methods provided on the link also includes the steps on how to run the troubleshooter that may help to resolve the issue.

For any results, just send us a reply.

 

Unable to print to a network printer when connected to both wireless and wired networks

Hi Eileen,

• As far as i'm aware nothing has changed
• i have only tried to send test pages to the network printer so im assuming so yes
• wireless printer works fine when connected to both networks. However the wifi doesn't connect auto when an Ethernet connection is established this has to be manually connected.

I have tried the following:

• updated the print driver
• changed the network port it was plugged into
• ran windows updates
• configured with a static
• changed the wifi and Ethernet priority

I will run through the trouble shoot steps as suggest and come back to you.

FYI - he has a number of extenders dotted around, a collegue mentioned it could be a subnet issue?

thanks, Ben