Windows 10: Wireless Wi-fi keeps dissapearing and sometimes the Bluetooth too.

I have a ASUS TUF Gaming F17 laptop FX707ZM, windows 11 10.0.26100. Since 2025-01-31 at times my wireless internet dissapears completely, along with the button for it. When the internet is off, in the device manager by the IntelR Wi-Fi 6 AX201 160MHz i can see an exclamation mark and once i press 'more info' its written that 'Windows had stopped this device, because it has a problem. Code 43' Sometimes the error changes to code 10, but for the most part it is code 43. As for the bluetooth it dissapears more rarely and usually does together with the wi-fi. When it dissappears i cannot even se

:)

 

Trouble Changing Wi-Fi Password


I've been following the following steps to change my Wi-Fi password for some time:

1. Launch Control Panel.
2. Click "Network and Internet."
3. Click "Network and Sharing Center."
4. Click "Wi-Fi...."
5. Click "Wireless Properties."
6. Click the Security tab.
7. Check "Show characters."
8. Enter the password in "Network security key."

Those steps have been working just fine, but today I discovered a new wrinkle. If I change the password inside the router first, "Wi-Fi..." doesn't appear in step 4. This isn't much of a problem at home, because I can just change the password in Control Panel before I change it inside the router, but it would be a problem at a public hotspot, or something of that nature. I also tested Brink's instructions in "How to Connect To a Wireless Network in Windows 10," but they don't work for me either. How can I fix this?

 

Issue with MediaTek Wi-Fi 6 MT7921 Wireless LAN Card on Asus TUF F15 FX506HM

Hello everyone,

I'm facing a persistent issue with my MediaTek Wi-Fi 6 MT7921 Wireless LAN Card on my Asus TUF F15 FX506HM laptop, and I'm seeking assistance to resolve it. After starting my PC, the Wi-Fi card works for a few minutes, but then it suddenly stops functioning. The Wi-Fi logo disappears from the control center, and the card vanishes from the device manager. To get it working again, I have to restart my PC every time.

Upon inspecting the Event Viewer, I noticed two errors related to the Wi-Fi card each time it malfunctions:

1. An error from "mtkwlex" with Event ID 5002.
   
2. An error from NDIS with Event ID 10317.
   

I've already attempted several troubleshooting steps, including:

• BIOS reset
  
• Installing the latest drivers for the Wi-Fi and Bluetooth
  
• Installing the latest drivers for the laptop model's Wi-Fi and Bluetooth
  
• Reinstalling the Wi-Fi card
  
• Removing power-saving settings
  

I've also contacted Asus support, and they suggested a BIOS reset and updating drivers, both of which I've already tried. I plan to reach out to them again, but I wanted to seek the community's advice as well.

If anyone has experienced a similar issue or has suggestions on how to resolve this problem, your assistance would be greatly appreciated. Thank you in advance for your help.

Best regards,

Beltium

 

AirPods Disconnecting WI-FI on Windows 10

Hi

Welcome to Microsoft community.

The issue you’re experiencing with your AirPods causing Wi-Fi to disconnect on your Windows 10 laptop is likely due to wireless interference or a problem with the Bluetooth and Wi-Fi coexistence settings on your laptop. Both Bluetooth and Wi-Fi devices operate on the 2.4GHz frequency and can sometimes interfere with each other.

Here are a few steps you can try to fix the problem:

1. Update Drivers:
   
   • Ensure that your Bluetooth and Wi-Fi drivers are up to date. You can download the latest drivers from the manufacturer's website or use the Windows Device Manager to update your drivers.
     
2. Change Wi-Fi Band:
   
   • If your router supports it, switch your Wi-Fi connection to the 5GHz band instead of 2.4GHz. This can reduce interference since Bluetooth uses the 2.4GHz frequency.
     
3. Disable Bluetooth Collaboration:
   
   • Some network adapters have a setting that helps with the coexistence of Wi-Fi and Bluetooth. Go to Device Manager, find your Wi-Fi adapter under the Network adapters section, and open Properties. Under the Advanced tab, look for 'Bluetooth Collaboration' or a similar setting and disable it.
     
4. Adjust Bluetooth Power Settings:
   
   • In Device Manager, under the Bluetooth adapter’s properties, in the Power Management tab, uncheck "Allow the computer to turn off this device to save power."
     
5. Change Wi-Fi Adapter Settings:
   
   • Similarly, in the Wi-Fi adapter’s properties under the Advanced tab, you might find settings that can be adjusted to improve coexistence with Bluetooth devices, like changing the "Wireless Mode" to a setting that might be more compatible with Bluetooth enabled.
     
6. Check for System Updates:
   
   • Make sure your Windows 10 is up to date with the latest patches and updates as they can contain fixes for such issues.
     
7. Troubleshoot Hardware:
   
   • Try connecting your AirPods to another laptop to see if the problem persists. If it does, the issue may be with the AirPods themselves. Conversely, try connecting a different Bluetooth device to your laptop to see if it causes the same problem.
     

If none of these solutions work, it could be a deeper issue with the laptop's hardware or a unique compatibility issue between your specific model of AirPods and laptop. In such cases, you may need to contact the laptop's manufacturer or consider using a USB Bluetooth dongle as an alternative to the built-in Bluetooth adapter, which may help avoid the interference issue.

Best regards

Derrick Qian | Microsoft Community Support Specialist