Windows 10: Wndows Downgraded from Pro Version to Home version during Office Install

I have a brand new ASUS laptop UX 581LV Pro Duo which was supplied with Windows 10 Pro as standard.


During initial setup I have also installed my account for Office 365 on the laptop and the windows version was downgraded to Windows 10 Home by Microsoft. Multiple attempts to contact Microsoft support led to nothing which is extremely frustrating. The Chatbot is no help at all and the PERSON calls set up by the chatbot do not call me back. The chatbot later failed the requests for Talk to a person and replied with error messages.


The Microsoft Product Code ID that I have for the laptop is not a correct format for entering as a product Key, because it has a zero value in it which is not being recognised. It has 13 digits.

Can someone please give me a number to phone to try rectify this situation.

:)

 

Windows 10 version of Office has disappeared

Hi,

Thank you for contacting Microsoft Community.

• Which version of office have you installed on your computer?

I suggest you to go to follow the below steps to search the office apps on your computer and check if it helps.

• Press “Windows+X”, go to “Control panel”.
• Click on “Programs and features”.
• Check whether you can find office app located in programs list or not.

Hope this information is helpful and do let us know if you need further assistance. We will be glad to assist.

 

Help With Office 2013 Install

Our IT department sent a note about home use (Office 365, specifically), and this warning:

A suggestion... re-install Office 2010, then try to install 2013?

 

Help With Office 2013 Install

What version of 2013 are you installing (Home, Pro, etc.), and how (CD?)?
Office 2013 is supposed to work side-by-side with older versions.