Windows 10: Won't let me log into Microsoft account on lock screen

I own a ASUS Laptop and I just got it setup but when I login, it asks for a Microsoft account so I log into one and after that, it restarts the whole login process and I login to account again and it does the same thing all round again and goes in loops. Can anyone help me with it?

:)

 

Nonexistent account on lock screen

I changed the name of my laptop to match the name of the unit it replaced. When I rebooted, I got a message that the username or password was incorrect. Then I noticed there are now 2 accounts listed at bottom left on the lock screen: the correct one and one with a username that doesn't exist in user accounts. The name is the first 5 letters of the correct login. Unfortunately, the lock screen defaults to the phantom account (of course it would). I can switch to my regular account and log in as usual, but that's bothersome. Is there a settings page where I can get rid of the extra account or is there some place in the registry? The lock screen has to be seeing it somewhere, but it's not showing up in any of the usual account settings places.

Running 19042.746 Pro.

 

Windows 10 stuck at lock screen, unable to enter password

Hi Aaron,

Thank you for posting in Microsoft Community, we appreciate your interest in Windows 10.

Please do let us know the following to understand the issue and assist you better:

• What is the make and model of your device?
• Are you trying to log-in using Microsoft account or local account?
• Are you trying to enter pin or password?

Assuming that this issue might be because of keyboard, I suggest you to use on-screen keyboard from the lock screen and check if it helps.

Steps: From the lock screen, click on Ease of access and click on On-screen keyboard.

Hope it helps. Reply to the post with an updated status of this issue and required information. We will be happy to assist you further accordingly.

 

Windows Spotlight on the lock screen

Hi,

There are multiple causes on why you're encountering this issue. To further troubleshoot the issue, we suggest that you disable and re-enable Spotlight. Simply follow the steps below:

• Right-click on the desktop and open Personalize.
• Open Lock Screen tab.
• Under Background, switch from Windows Spotlight to a Picture or the Slideshow.
• Click OK and close the Window.
• Now Log off and log in.
• Navigate to Lock screen and enable Windows Spotlight again.

Let us know how it works.