Windows 10: Won't wakeup from sleep or hibernation

Tried hard reset. Still getting single blinking light after several tries. What else can I try? How do I know if the battery is charging? Thanks

:)

 

Face-recognition not working after Windows 10 update 1709

Yep, exactly what i am seeing.

And I agree with your previous posting: The Webcam works fine with Zoom, Skype, and other apps and recognizes me on a reboot.

But won't log me in.

However, the face recognition works fine on a wakeup from hibernate/sleep.

Clearly a Microsoft problem...

 

sleep and slow sing in / startup problem

I have a windows 10 , if I hibernate on in command prompts. , startup OK but. Not wakeup to sleep. If I hibernate off in command prompt. , sleep problem solve , but startup is slow on shut down.

What I do? This problem in laptop.

***Post moved by the moderator to the appropriate forum category.***

 

W10debbie,

Welcome to Ten Forums!

Will you provide some additional detail?

Is this a Desktop, laptop, or tablet?

Brand/ Model?

 

Thanks cottonball. It is an Acer E1-572-6870 laptop. I can't see the thumbs up icon from my phone but will glad to send kudos when the laptop is back in shape

 

Is the laptop connected to an AC Adapter and to the wall electrical outlet?

Is there an icon by the light that is blinking? If so, what does the icon look like?

 

Yes it is connected to the AC adapter and to the wall outlet.

 

W10debbie,

If the light on the bottom left of the laptop is on, that is the power indicator. It shows the power status. So, if you are using the power adapter, and it is plugged into the outlet on the wall, the power status light should be on.

Is nothing happening when you press the Power button?

Do you get nothing on the screen no matter what you do?

If you press down F2 and while doing so, press the Power button. Can you get to the BIOS?

Do you have the installation media for Windows 10?

 

I get 5 blinks when pressing the power button with the adapter and battery in. Without the battery nothing.

Power + F2 gets 5 blinks.

Mobile tech in another state reinstalled Windows 10 did not provide install media and I did request it.

 

W10debbie,

Unplug the power adapter, and remove the battery for about 20 minutes.
Then connect the battery, and, plug in the power adapter.

Now, try to start your laptop.

 

If the above does not work, let's try a final power drain procedure:

• Remove the RAM sticks (Clean with a soft lint free cloth while they are out)
• Remove the power adapter from the wall and the laptop.
• Remove the battery
• Hold the power button for 58 seconds
• Replace items 1, 2, and 3 (RAM, power adapter, battery)

 

How do you remove the RAM sticks? I'm at a cafe with a small screwdriver set and a lintfree cloth.

 

On the underside, remove the battery.

On the side opposite the battery, there is a big lid held by one screw.
Remove the screw, and you will see the RAM sticks (maybe just one) on the right side.

To remove the RAM, take your thumbs to the right and left edges, and push outward gently to disengage the RAM. It will pull out. Clean the RAM gently, and set it aside.

After doing the power down procedure, insert the RAM back in the slot where it was. The gold teeth go in the slot first, and there is a division in the teeth that allows you to set it the right way. Press it down gently, and it will snap in.
Replace and screw the flap.

 

Done still five blinking blue lights.

 

Maybe someone will stop by with other ideas.

Sorry, but no longer have a clue...it could be any kind of problem, the graphic card is toast, etc....

You can check out the Acer forums and post the issue there, or you can take the laptop to a shop where they can diagnose and repair it.