Windows 10: Working hours of Microsoft Support Hotline - Australia

Hi team,I used to be able to call the Australian Support hotline 132058 to raise technical support tickets using the Software Assurance Benefit voucher 24/7 problem resolution hours any time in the day even after local business hours. However recently when I called the hotline post 6 pm, it was closed. Could I ask and confirm if it has been changed? And please advise the best way to log a technical support ticket after business hours?

:)

 

Service Provider support hotline

Here in Sri Lanka, all the four mobile service providers have 24/7 free customer care hotlines and from them, the most attentive is Dialog Telekom and I actually know that they work 24/7 as I've called them in the midnight too. However, they lack a video
call hotline and Mobitel seems to be implementing a video call hotline. To which, I can take video calls, but still free.

 

Un-helpful customer service hotline (Hong Kong)

I made the complaint to Nokia last week through their "Contact us" webpage. Their customer service called me back today and reply with something rediculus:

• It is on purpose to avoid customer to call Care centre directly
• Hotline replying in 24 hours is inline with their operation procedure, no matter on what situation
• Hotline taking 1 hours but cannot reach Care Centre is normal. Care Centre is busy during that period
• Apologied to my inconvenience but no improvement action will be taken

I heard that Nokia is lossing their market-leader position, I believe this mindset is part of the reason.

 

why doesn't cortana work in australia yet?

Hi Mark,

Thank you for posting your query in Microsoft Community.

I understand that Cortana is not working in your region. We know its frustrating when things don't work the way as expected.

I suggest you to follow the steps and check if it helps:

• Go to Regions and Language then +Add a language.

You're Default language for Windows should be English Australia, If not download it then restart your PC for it to take effect. In the pic above click on "Regions and Language" then click on "English Australia, Windows display language" then "options".
Check if there are any language options to download. If so download them.

Hope this information helps, if the issue is unresolved get back to us we will be glad to assist you.