Windows 10: Worst customer service experience ever

My account got locked for violating the terms of service. I'm not sure what I did but I promise you, I wasn't trying to break the rules. I may have been hacked and surprisingly, I was able to reset the password without an act of congress. So, I called the customer service number, pushed some buttons and it told me to go to account.live.com and login to my account and use the online help. Thanks for nothing. The whole reason I called is because I can't log into account.live.com. I went to account.live.com anyway but the web page won't send a text, no matter what phone number I put in. I always

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Worst Customer Service Experience

I called into the Microsoft Customer Service Support for my Ergonomic Mouse, but I can't believe the kind of service I received. It was just a plain simple call to technical support, since the left click of the mouse is not working. The person I spoke to
was "SHARAD", he said I have your ticket created and I am going to get you to Sales to get the mouse replaced. I was then transferred to Sales and spoke to "ROBERT". He said that he will get me to the Replacement Dept, and when he transferred me, THE CENTER
WAS CLOSED and the call got disconnected.

Firstly I waited half hour to get someone on the phone, once I did, I was transferred and call disconnected. Really? I don't think I will call the second time just to wait another hour on the phone and the call gets disconnected. Well this is one of the
reasons I don't have any Microsoft Product.

I went to the Microsoft Store, and they said oh, we don't support these products here, You need to call in to get a repair/replacement arranged for your device. And when I did, this is what happens.

I really cannot believe the type of customer service Microsoft is offering. I am in the same industry as well, and I can never think of treating the customer like that, and leading to no-where. Imagine the frustration every other customer has to deal with
who is being treated the same!

First ever experience with Microsoft and nothing but DISAPPOINTMENT!

 

Unsatisfactory dealings with Jared at Xbox Live customer service!!!

I GAVE SPENT TWO DAYS DEALING WITH XBOX CUSTOMER SERVICE AND IT HAS BEEN THE WORST EXPERIENCE EVER!!! I was called a credit fisher when I barely ever call into XBOX and my complaint was not filed by JARED THE SUPERVISOR. If Microsoft is allowing their supervisors
to speak rudely and hang up on their clients, I will be moving my business to SONY!! This has been the worst customer service experience I have ever had in my life!!!

Original title: JARED AT XBOX LIVE CUSTOMER SERVICE!!!!!!!

 

worst customer service experience

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Hey Ryan!



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Tell me about your problem and I'll help you find the solution you need.

Me

talk to a united states reppresentivew

Agent

Okay, tell me more about your problem and I'll find the right person to assist you.

Me

talk to representicve

Agent

OK. You can connect to a person below.

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Select your product and issue

Thanks for the info. We'll help connect you with a person to assist you with the following Windows issue: Buying & licensing

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Ashley Faulknor has joined the chat

Microsoft Answer Tech

Thanks for contacting Microsoft Support, my name is Ashley Faulknor. Please allow me a few moments while I review the information you provided.

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stay active in this chat window.

Me

hi ashley

How may I help you out today?

Me

please forgive me im going to be blunt

No worries.

Me

i have just spent two hours of my life trying to get an answer about purchasing a usb dongle for a wireless mouse

Me

just to find out its not available

Me

i was hung up on by 8 representives saying the were trying to hellp me

Me

some of them even took my number down and said dont worry ill call you back if i get disconnect

Me

ed

I'm so sorry to hear of the experience you've been having there Ryan.

Me

this has been the worst customer support ive had in years second only too google

Me

it makes me not want to ever buy another microsoft product again

Me

i might start using linux lol

I really do get where you're coming from. If I were in your shoes I'd be frustrated too. It's perfectly fine if you would like to vent.

I'm so sorry about that experience Ryan. This is not the kind of experience we wish for our customers to have.

Me

at this point it would be really cool if u guys just sent me a new mouse for my frustrations

To confirm the USB dongle is not available in your region on the store?

Me

compensate ,my two hours of hair pulling talking to people who cant speak englisth to gety hung up on

Me

the said its specifically paired to the mouse and not available

Me

its a mobile mouse 4000

Me

microsoft brand

Me

why couldnt the first person tell me that instead of transfering me and saying its not a problem

I do understand your frustration. I really do apologize for that.

Me

just for fun i asked to speak to a supervisor and ive been on hold for 15 minutes now

Oh no! 15 minutes???

Me

yes 15 minutes and counting

That's a really long hold. I can tell you I hate being placed on hold for even 5 minutes

Me

i want ot make sure my complaint gets to the right preson and if u could help replace the mouse ive loved for so many years thatd be great

Me

ilet someone at a conference borrow it and the ran off with the reciever

I can assure you that all chats are recorded so your complaint will certainly not fall on deaf ears.

Me

thats great to hear

Is there any way that you can get in touch with the person?

Me

the hold music is horrible too btw

Me

no way of recovering it

Me

im a tech

Me

i setup powerpoint and for clients and run the shows

Oh awesome!

Me
I sorry to hear of the loss of the receiver. I can see how much it meant to you, I would be a little bit upset myself.

i dont have 50$ to replace it right now i was hoping to get a dongle for 10$ or something

I went ahead and checked the website and I am seeing where the price of the mouse is $29.95 and the best option I am seeing here would be to make the purchase seeing as this is important to
you.

Here is the link to check it out:

Sign in to your Microsoft account

Me

23 minutes and counting

Oh no! That is too long of a hold for you to be on. Has anyone gotten back to you to say that they're still working on connecting you with someone?

Me

she just did ..

Me

unfortunately ill be buying a logitech mouse next time.. they have universal recievers so if it ever happens again im not having to buy a new product

That sounds much better. I'm really sorry about the experience you've had today and the loss of the receiver. I really hope the person gets in touch with you if at all possible.

Me

i stay loyal to people that give me good customer service ive recommend ms products to my friend. the mouse has really held up great is weighted nice and works
with great precision

We do appreciate your loyalty and look forward to your continued support Ryan. This really was not the kind of experience we wished for you to have with us.

The mouse you had has the Microsoft BlueTrack Technology and if you should switch to Logitech this feature would not be available.

Me

i understtand

That's one of the best feature a mouse could ever have, being able to use it on virtually any surface.

Me

i loved that mouse

Me

would u have a promo code or anythign to ge tthe price down for me

That is totally understandable Ryan.

I know how important this is to you. What I will do is check to see if there is any options available for you to get a discounted cost.

How does that sound?

Me

thanks i apreciate it

Sure thing!

Is it okay for me to place you on a short 2-3 minute hold to see what I can find out here?

Me

absolutely

Me

i love holding

Me



Lol, thanks a bunch. I promise to be back in time

Me

no problem

Thank you.

Me

ok i was on hold for 41 minutes a guy answered and so sorry for your loss theres nothing we can do lol

Ryan I got some great news for you. I have taken a look here for you and I see where we have a team that may be able to provide you with a discounted cost for a new mouse. This is the Microsoft
Store Sales team.

Me

cool

I'm trying to get the number here for you.

Me

thank you for understanding and patience with me\

Sure thing Ryan. It's no trouble at all.

Got it! The number for the team is 1-877-696-7786.

Me

awesome what should i say to them? do they know our conversation

Here's what you're going to do. Give them this case number,1420782720, and advise them that you already spoke with the Accounts & Billing team who gave you this phone number to get a discount
on a new mouse.

Me

thank you so much

You're most welcome. I will update the case with the necessary information for them to see.

Me

im on the phone with them now

Great!

Are you all set from here?

Me

your what cusstomer support is about

Aaaaaw shucks!

Me

can i do anything for you

Me

?

Happy to help however I can.

You may see a survey regarding the quality of the interaction at the end of the chat.

Is there anything else I can help you out with before you go though?

Me

awesome u got it!!

Me

thank you

Thank you for chatting in with Microsoft Account & Billing Support. Have a great rest of your day

Your Microsoft expert Ashley Faulknor has ended your chat session. Thanks for visiting Microsoft Support.

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