Windows 10: Wrong birthdate on Microsoft account

Hi teamI recently created a new Microsoft account for a small company we have, and in de Birthdate field, I put the date when the company was created, which makes the accounts as a child less than 13 years. I need to change the birthdate now but the fields are gray-out and is not allowing me to change it. Any ideas on what do I need to do?Thanks

:)

 

error in birthdate on microsoft account

Hi RWagner2

Thanks for participating in the Microsoft Community. I'm Craig, an Independent Advisor and I'll do my best to help today.

You can read this:

How to change a birthdate on a Microsoft account

For adult accounts (includes most people, in most regions)

Sign in to Your info on the Microsoft account website.

Select Edit date of birth.

Change your birthdate, and select Save.

For child accounts, or parents changing a child's birthdate

If your child is above the statutory age (13 in most regions), they’ll need to sign in and update their birthdate using the steps for an adult account. If they're below that age, you can do it for them. Note: If their birthdate incorrectly shows them over the
statutory age, they need to update it as if it's their correct age by using the steps above for an adult account.

Using the parent's Microsoft account, sign in to your account on family.microsoft.com.

At the bottom of the Your family page, select Manage my child's profile info.

In the Manage permissions page of the child’s account that you want to change, at the right, select Edit this child's personal info and then follow the instructions.

For help with age verification, see Parental consent and Microsoft child accounts.

Source:
https://support.microsoft.com/en-ca/help/12411/....

https://answers.microsoft.com/en-us/newmsn/foru...

https://answers.microsoft.com/en-us/outlook_com...

Please let me know if you need further assistance.

Best Regards,

Craig S.

 

Changing a Microsoft account from an (incorrectly entered) adult birthdate to the correct child's birthdate

The links provided in the above response pertain to an account which is already setup as a child. That is not my situation.

My issue is going from an ADULT account to a CHILD account. Currently, the account is setup (incorrectly) as an adult account. I would like to update the birthdate to reflect that this is a child account.

This is an easy scenario to test:

• Setup a new Microsoft account with a birthdate that makes you an adult.
• Log off and then log back in
• Go to your profile and attempt to change the birth date to make you a child.
• The system will prevent you from making this change.

Any suggestions?

 

Error while changing my son's birthdate to be a child account: "Your birthdate cannot be updated at this time"

My son's account was set up as a standard Microsoft adult account. When I try to change his birthdate to be a child, I get this error:

Your birthdate cannot be updated at this time.

• He is already listed as in my family and shows in my Family list as an adult
• I am not allowed to manage his account from my own account (because he's listed as an adult)
• I have his login
• While logged into his account, I am given the option to change his birthdate, but it doesn't work.
• When I try to change the birthdate from within his account, I am given a prompt that I will be charged $0.50 to change his account into a child account.
• I agree to the $0.50 charge.
• Instead of updating his birthdate or asking for CC info, I get that error: Your birthdate cannot be updated at this time.
• If I change his country to Canada, I can update the birthdate, but the account still isn't a child account (which is my entire goal)
• If I try to change his country back to USA while keeping the correct birthdate, I get that same error above saying the birthdate cannot be updated at this time (even though I'm changing the country; not the birthdate).

Please help. I just want my son's account listed as a child account so I can manage his account and content restrictions. I have three children in my Family account. Two of which are showing as adults but are children.

How do I update my child's birthdate to convert his standard account into a child account?