Windows 10: Wrong recovery phone number on my account.

No live phone agents, or live chat agents to speak with and resolve issues is exactly why I plan to move away from Windows. Microsoft has the wrong recovery phone number attached to my account. I can sign in to my account, make some changes to the account, but when I try to change the phone number a box appears asking me for a code, a code that has been sent to the wrong phone number. As if this wasn't bad enough, I upgraded my work PC's CPU and had to clear the security settings so I could update the bios settings. Since I had to clear the security settings, it removed my Microsoft sign in pi

:)

 

Microsoft account and phone number linked

Microsoft account password recovery requires two verification codes being sent using two different verification methods. Each Microsoft account has at least two verification methods, the phone number and additional email address which are asked and required when you set up a new Microsoft account with a new hotmail.com or outlook.com email or using a third party email.

When the thief who got your phone tries to recover your password, all your verification methods / security info phone numbers and email addresses will be listed for him to select one. OK, the thief naturally selects your phone number, gets the code sent as a text message, and enters it.

But, clicking Next after entering the code he needs to select another security info contact (phone / email) from the list to receive second verification code.

Password recovery is not possible with just your phone, the system is clever enough to make it impossible by requiring two codes being sent to two different phones and / or emails.

You can add as many phone numbers and email address as you wish as security info contacts at https://account.live.com/proofs/mana...&refp=security. I wholeheartedly recommend that you add at least another security email address; if you only have one phone number and one email added, those which were required when you set up the Microsoft account, and that thief got your phone, the recovery would be as impossible to you as it is to him, you both having access to just one of required two verification methods.

 

Help Me Understand What I'm Doing Wrong

I may be missing something, but I think what's being suggested is you use the arrow to choose another different method other then 'phone number' such as email or an authentication app, whatever's on the drop down list that's not a phone number.

 

Need the UK phone number for gmail account recovery?

Hi,

Wrong community. I suggest that you try

Gmail Help

Gmail Community

Don